Banquet Manager
Property Name:
Cheyenne Mountain Resort and Country Club
Job Title 
Banquet Manager
Location: 
Colorado-Colorado Springs
Company Name: 
Wyndham Hotel Group
City: 
Colorado Springs
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Yes
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

As a world-class
meeting facility and four-diamond resort, the multifaceted Cheyenne Mountain
Resort Colorado Springs, a Dolce Resort is a place where the possibilities are
as endless as the views. For meetings, spectacular indoor and outdoor venues
create the backdrop for imaginative events, allowing attendees to enjoy the
beautiful setting while remaining productive and inspired.



Currently, we are searching for a talented Banquet Manager to join the
team of the Cheyenne Mountain Resort Colorado Springs, a Dolce
Resort and who will be
responsible for responsible for overseeing the
operation of the banquet set-up crew, and for assisting to ensure successful
events and functions in banquet operationsin
accordance with the Wyndham Hotel Group policies and procedures.


 
ESSENTIAL FUNCTIONS:
  • Associates must, at all times, be attentive, friendly, helpful,
    and courteous to all guests, managers, and fellow associates.
  • Oversee all aspects of the daily operation of the hotel’s banquet
    set-up department.
  • Work with the Director of Banquets and keep them informed of
    issues as they arise.
  • Keep immediate supervisor fully informed of all problems or
    matters requiring his/her attention.
  • Coordinate and monitor all phases of Loss Prevention within the
    department.
  • Prepare and submit required reports in a timely manner.
  • Monitor Banquet Event Orders to ascertain equipment needs and to
    comprehend business flow.
  • Assign associates to functions and room set-ups to maximize
    efficiency.
  • Work with other F&B managers and keep them informed of F&B
    issues as they arise.
  • Ensure compliance with SOP’s and procedures in all outlets.
  • Be visible on the floor and assist staff as needed during set-up.
  • Maintain revenue and payroll budgets; and meet budgeted
    productivity while keeping quality consistently high.
  • Be involved in and/or conduct departmental and hotel training.
  • Motivate, develop, and manage associates according to Wyndham
    S.O.P.'s.
  • Manage the interviewing process of candidates and follow standards
    for hiring approvals.
  • Write and deliver associate performance reviews in accordance with
    Wyndham standards.
  • Ensure compliance with SOP’s and procedures in department.
  • Ensure overall guest satisfaction.
  • Respond to guest complaints in a timely manner.
  • Comply with weekly and monthly forecasting procedures.
  • Ensure the training of department supervisors, and associates on
    SOP’s, report preparation and technical job tasks.

QUALIFICATIONS:
  • At
    least 3 years of progressive experience in a hotel or a related field; or a
    4-year college degree and at least 1 years of related experience; or a 2-year
    college degree and 2 or more years of related experience.
  • Maintain
    a warm and friendly demeanor at all times.
  • Must
    be able to effectively communicate both verbally and written, and approach all
    encounters with all level of associates and guests in an attentive, friendly,
    courteous and Count On Me! service oriented manner.
  • Must
    be effective at listening to, understanding, and clarifying concerns raised by
    associates and guests.
  • Must
    be able to multitask and prioritize departmental functions to meet deadlines.
  • Attend
    all hotel required meetings and trainings.
  • Participate
    in M.O.D. coverage as required.
  • Maintain
    regular attendance in compliance with Wyndham Hotel Group Management Standards,
    as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain
    high standards of personal appearance and grooming, which include wearing
    nametags.
  • Comply
    with Wyndham Hotel Group Management Standards and regulations to encourage safe
    and efficient hotel operations.
  • Maximize
    efforts towards productivity, identify problem areas and assist in implementing
    solutions.
  • Must
    be effective in handling problems, including anticipating, preventing,
    identifying and solving problems as necessary.
  • Must
    be able to understand and evaluate complex information, data, etc. from various
    sources to meet appropriate objectives.
  • Must
    be able to maintain confidentiality of information.
  • Perform
    other duties as requested by management. 
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