Req # 3446BR
Job Title Banquet Houseperson/Set Up Supervisor
Position Type Full Time - Regular
Location Name Doubletree Austin
Why Us We appreciate your interest in The DoubleTree Austin! The DoubleTree has been part of the Austin hospitality scene for over 30 years and we have completed a multi-million dollar renovation which has once again made our property identifiable as one of the premier contemporary hotels in the city. At the DoubleTree we understand that people are our most important resource and we look forward to reviewing your application for employment at our property.
Responsible for training, assisting and supervising banquet housepersons in the setting up, cleaning, servicing and maintenance of banquet equipment, function rooms and related service areas, ensuring guest satisfaction, the achievement of company standards, safety policies and profit maximization.
Energy and Drive
Energetic and takes initiative, persistent in pursuing and completing tasks, strives to exceed expectations
Proficient in required job skills and knowledge. Intelligent in grasping and integrating new information. Active learner with strong curiosity. Natural instincts and insight for finding the best solution to unclear issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions
Personal and Interpersonal Skills
Welcoming and warm personality, engages easily, actively connects with others, genuinely caring and compassionate, visibly demonstrates desire to understand others, creates confidence and trust with others, socially aware of self and others, is known for communicating the right message at the right time, utilizes a variety of approaches and communication techniques tailored to each situation, facilitates consensus in groups, comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience, Positively accepts and provides feedback.
Is effective in prioritizing work, consistently budgets time and processes to create maximum efficiency with minimum disruption or redundancy, is time sensitive, understands how work and processes fit in with other departmental or organizations priorities or objectives, is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results
Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges.
Self-starting personality with an even disposition. Ability to meet standards of appearance. Can communicate well with guests. Moderate hearing necessary as guests approach with requests and questions. Heavy communication with
housekeepers/main linen room attendant, supervisor. Excellent vision necessary to assess required reaction to meet standards. Minimal speech communication skills to utilize alternate communication. Minimal literacy necessary; can utilize alternate training tools.
Pushing vacuum entire length of hallway, carrying supplies from department to assigned floor, carrying dirty
linen to laundry shoot, removing room service trays and carrying dirty dishes to service area. Bending/kneeling -dusting requires bending and kneeling to reach all areas. Room service trays are placed on floor for pick up. Bending would be required to retrieve dirty dishes.
Must be able to lift 50+ lbs
Mobility -movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture. Continuous standing -continuously standing and/or walking to accomplish all that is required for position. Climbing stairs -approximately 40 steps 15% of 40 hour week. No driving required.
High school education or equivalent.
One to three years’ experience as banquet houseperson.
Chemicals/Agents used: Standard cleaning chemicals. Protective gloves worn approximately 10% of 8 hours. Protective goggles worn approximately 20% of 40 hours. Operation of vacuum cleaner, floor buffer, carpet cleaner, pressure washer.
Inside 80% of 8 hours.
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.