A Premier Hotel Management & Investment Company with Strategic Vision and Strong Core Values
Since 1987, Pacific Hospitality Group has maintained a strategic vision and strong core values as guiding principles for business success. With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing success.
PHG manages, develops, finances, and owns hotels and resorts located in California, Hawaii, Arizona and Louisiana. We currently own and manage 11 hotels and resorts, representing over 2,676 rooms and 203,650 square feet of premier indoor meeting and event space.
Completes the set-up and breakdown of events in a safe and efficient manner.
Duties & Responsibilities
Primary Responsibilities/Essential Functions:
- Sets up all meeting rooms and event areas to the specifications of the guest (BEOs). Transports awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from storage area to meeting or event areas using vehicles and carts. Ensures the correct and timely set up of all functions.
- Breaks down all meeting rooms and event areas upon conclusion. Transports awkward and heavy materials such as staging, tables, chairs, dance floors, etc., from meeting or event areas to designated storage areas.
- Must wear non-slip, oil resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to Event Manager or Event Captain whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
- Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
Other Responsibilities/Supportive Functions:
- Cleans items used for events and meetings such as tables, chairs, etc. Maintains the banquet storeroom in a neat and organized manner stocked with any and all appropriate supplies necessary for meetings or food service functions including linens, pads, pens/pencils, and meeting amenities as required.
- Cleans designated areas including, but not limited to, public areas, and event/meeting/conference rooms. Cleaning tasks include, but are not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, removing and disposing of trash and emptying ashtrays.
- Services meeting rooms by removing trash, clearing dirty plates, cups, glasses, and/or linens; straightens chairs; and replenishes water as specified or requested.
- Responds to guest inquiries and special requests promptly to ensure guest satisfaction; notifies Event Manager of guests' complaints and unusual situations.
- Reports maintenance deficiencies and items in need of repair to Event Manager.
- Performs deep cleaning tasks and special projects as needed.
Note: This job description is not intended to be all-inclusive. Team Members may perform other related duties as required to meet the on-going needs of the organization. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed. Qualifications (relevant experience, education and training):
1. No related experience and/or training required.
2. Requires ability to serve needs of guest through face-to-face interactions. Must
demonstrate positive attitude and professional demeanor. Requires
communication and interpersonal skills and commitment to a high level of guest
3. Requires ability to perform basic math skills such as addition, subtraction,
multiplication and division.
4. Ability to apply common sense understanding to carry out detailed but uninvolved
written or oral instructions. Ability to deal with problems involving a few concrete
variables in standardized situations
5. Completes required training as scheduled.
6. Ability to read and interpret documents such as safety rules, operating and
maintenance instructions, and procedure manuals. Must be able to speak, read,
write and understand English to understand instructions, safety rules, and
communicate with guests.
7. Knowledge of various types of equipment and set up styles used in the meeting
rooms. For example: different table types (round, schoolroom, etc.).
8. Requires valid Drivers' license in good standing. Must be at least 18 years of
age. Must have a valid current Food Handlers Card or willingness and ability to
obtain one within 30 days of employment.
9. Due to the cyclical nature of the hospitality industry, team members may be
required to work varying schedules to reflect the business needs of the hotel.
Work schedules will include working on holidays, weekends and alternate shifts.
10. Must maintain a clean appearance and professional demeanor.
Special Skills & Abilities/Mental and Physical Demands:
While performing the duties of the job the team member regularly stands and walks for
sustained periods of time. Works at a quick pace, maneuvering between functions
occurring simultaneously. The team member frequently grasps objects. The team
member regularly reaches by extending hand(s) and arm(s) in any direction. The team
member occasionally stoops and crouches. The team member talks occasionally and
frequently needs to hear sounds or voices. Balance is frequently required to prevent
falling when walking, standing while moving or carrying tables, furniture or equipment.
The team member frequently pushes and pulls furniture or equipment. Lifting is regularly
Event Houseperson Meritage Final 9-30-15.docx
Page 3 of 3
required to move, set up and tear down events or equipment. Exerts up to 50 pounds of
force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of
force constantly to move objects. The team member is required to have visual acuity to
operate motor vehicles. The team member is required to have visual acuity to determine
the accuracy, neatness, and thoroughness of the work assigned.
The team member is subject to environmental conditions found working both inside and
outside. The team member is occasionally subject to extreme heat, with temperatures
above 100 degrees for periods of more than one hour, while setting up or tearing events
during periods of hot outdoor temperatures. The team member is subject to hazards
which includes proximity to moving mechanical parts, moving vehicles, electrical current,
or exposure to cleaning chemicals. The team member is occasionally subject to
atmospheric condition such as fumes, odors, or dusts.
(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed above are representative of the knowledge, skills, and/or abilities required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.