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2D40C28699DAE8F3
Banquet Captain
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Property Name
Stonewall Jackson Hotel & Conference Cntr
Job Title
Banquet Captain
Location
Virginia-Charlottesville/Harrisonburg
City
Staunton
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Industry
Hotel/Resort
Position Categories
F&B - Banquets, F&B - Restaurant Management

Careers and Job Opportunities for Crestline Hotels and Resorts LLC

Crestline -- successfully inspiring hospitality careers. As one of the largest and most well-respected hospitality management companies in the U.S., Crestline attributes its success to its more than 4,000 associates who exemplify our culture of service, forward-looking vision, and the ability to work together in a diverse environment. Since 2000, Crestline has been a preferred hospitality management company for many of the most notable brands including Marriott, Hilton, InterContinental, Hyatt and Starwood, as well as independent, private label hotels and conference centers. Operating in 28 states and the District of Columbia, Crestline's mission is to "exceed guest expectations, provide an engaging and supportive work environment, and deliver financial success and opportunities for our employees, our company and our owners and investors."

Crestline's associates enjoy liberal benefits, exceptional opportunities for growth and advancement, as well as educational opportunities. Crestline is consistently ranked as a top 10 management company - not only for its growth, but for its high operating standards that include optimal results in all areas of the hotel business - from RevPAR performance, to gross operating profit, to quality, to associate opinion surveys, and employee retention.

Whether you are looking to enhance your skills or rise to executive management, Crestline is a hospitality leader that values your work ethic and rewards your contributions. We invite you to consider a career with Crestline.

Job Description

Overview:

The Banquet Captain provides leadership and direction to staff with exceptional attention to detail and guest services. Assists with the planning, organizing and execution of all banquet functions. Oversee set-up and clean-up of food service for all banquet functions. Supervises Food and Beverage service to ensure exceptional service throughout the banquet. Greets and welcomes clients in charge and anticipates all requests. 

 

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 

Responsibilities:
  • Develop equipment maintenance schedules and arrange for repairs. 
  • Evaluate new products for usefulness and suitability. 
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas. 
  • Check storage areas for proper supplies, organization and cleanliness. 
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas. 
  • Reviews and understands the Banquet Event Order (BEO); facilitates team setup assignments      according to the BEO.
  • Ensures that tables have been set correctly and uniformly in assigned area, using:  clean, pressed linen (without rips, stains or tears); clean unspotted silverware; clean china with no chips or cracks; clean, unspotted glassware.  Confirm that table complements (salt and pepper, sugar, breadbaskets, etc.) have been properly cleaned and filled.
  • Learns the menu for each function served and is able to explain the major ingredients and preparation methods for each item to be served.
  • Is  prepared to assist guest and staff at least 15 minutes prior to function start time.
  • Acknowledges and responds to all guests’ requests.
  • Keeps station neat and clean during service.      
  • Continuously patrols assigned station, refilling all drinks, removing service items and condiments per established policies and procedures. 
  • Ensures guest has everything they need.
  • Set up buffet and other special food services tables/stations.
  • Break down buffet or other special food service tables and equipment.
  • Set-ups, serves and/or breaks down coffee breaks, receptions, other special functions, as assigned, following standard policies and procedures.
  • Sets-up, tends and breaks down banquet bars, as assigned, according to standard policies and procedures.
  • Follows cash and guest check procedures at all times.
  • Learns and applies all procedures of proper service.
  • Assist co-workers whenever needed.
  • Remain up-to-date with hotel events and guests, as they affect the areas of responsibility.
  • Maintains responsible alcohol service certification.
  • Mixes and serves alcoholic and nonalcoholic drinks, to patrons during banquet events.

Coffee Break duties:

  • Sets up, services, breaks down and cleans all break areas and coffee break carts.
  • Presents each break attractively and completely; keeps each break clean throughout the day.
  • Presents all breaks within the time parameters outlined on the BEO.
  • Prepare all beverages correctly and according to conference center standards.
  • Secure all beverage coolers and lockable storage at each shift’s end.
  • Assist the set up staff if necessary.
  • Employees are responsible for knowing and abiding by all Company, hotel, and departmental policies and procedures.
 

Job Requirements

Qualifications:

Education & Experience:  

  • High School Graduate or General Education Degree (GED): or Work Equivalent
  • Experience in Banquet food service/
  • Minimum 21 years of age to serve alcoholic beverages.
  • Must be TIPS, CARE (or equivalent) certified, or become certified by first day on the job.
  • 2 years’ experience in Banquet food service.
  • Knowledge of various food service styles (i.e., French service, Russian service, Family Style service, Butler style service).
  • Must have good understanding of the English language.
  • Good communication skills both written and verbal.
  • Previous customer service experience
  • Basic arithmetic skills
EEO/AA Employer Disclosure:Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status. 
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