Assistant Outlet Manager

Swissôtel Al Maqam

Location: SA - Makkah

09/11/16 17:30
Employer
Job Details
“a passion for perfection”

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

Swissôtel Al Maqam description:

Swissôtel Al Maqam is Swissôtel’s Second hotel to open in Saudi Arabia. The hotel offers 1624 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.

As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Al Maqam is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.

It has private entrances that make it easier for pilgrims to reach Al Masjid Al Haram. We invite you to be part of the dynamic F&B team as

Assistant Outlet Manager

Responsibilities:

*
Ensuring Achievement of financial results and guest satisfaction.

*
Assist the All Day Dinning Manager in day to day running of the outlet.

*
Takes Initiatives to aid with the continued development of the Swissôtel Al Maqam positioning as a leader in Food & Beverage service and as a Food and Beverage destination.

*
Ongoing control and enhancement of quality standards and guest service.

*
Daily supervision, coordination and direction of the outlet colleagues and leaders, anticipating and ensuring prompt, courteous service.

*
Ensuring that All Day Dinning maintains a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows.

*
Working together with the Restaurant Manager and the Outlet Sous Chef, to develop new menu ideas and promotions.

*
Control and analyzes the level on; Quality of Service, Guest Satisfaction, Employees Satisfaction, Operating Equipment's, Grooming Standards, Updating all Colleague Logs/ Files.

*
Working with the teams to create new ideas and promotions resulting in increased opportunities for Food & Beverage Sales.

*
Working with the kitchen, stewarding and all restaurant leaders to ensure and promote that teamwork is a strong component of the daily service culture.

*
Ensuring profitability and controlling of costs.

*
Ensure Guests’ satisfaction and handle all feedback accordingly.

*
To be able to give training to team members e.g. beverage training, service training.

*
To be able to build and maintain the team morale.

*
Handling each team member as individuals accordingly.

*
Evaluate operations and implement improvements.

*
Ensuring proper execution of food promotions.

Main Responsibilities:

* Assist the Restaurant Manager in day to day running of the outlet.

* Ensuring Achievement of financial results and guest satisfaction.

* Takes Initiatives to aid with the continued development of the Swissotel Al Maqam positioning as a leader in Food & Beverage service and as a Food and Beverage destination.

* Ongoing control and enhancement of quality standards and guest service.

* Daily supervision, coordination and direction of the outlet colleagues and leaders, anticipating and ensuring prompt, courteous service.

* Ensuring that Restaurant maintains a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows.

* Working together with the Restaurant Manager and the Outlet Sous Chef, to develop new menu ideas and promotions.

* Control and analyzes the level on; Quality of Service, Guest Satisfaction, Employees Satisfaction, Operating Equipments, Grooming Standards, Updating all Colleague Logs/ Files.

* Working with the teams to create new ideas and promotions resulting in increased opportunities for Food & Beverage Sales.

* Working with the kitchen, stewarding and all restaurant leaders to ensure and promote that teamwork is a strong component of the daily service culture.

* Ensuring profitability and controlling of costs.

* Ensure Guests’ satisfaction and handle all feedback accordingly.

* To be able to give training to team members e.g. beverage training, service training.

* To be able to build and maintain the team morale. Handling each team member as individuals accordingly.

* Evaluate operations and implement improvements.

* Ensuring proper execution of food promotions.

Main Daily Duties:

* To manage daily reservations. Anticipate volume of business taking into consideration occupancy of hotel etc.

* To manage guest’s satisfaction and build rapport.

* Assign daily responsibilities to respective team members.

* Checking and supervision of daily job performance of team members.

* Ensure that proper grooming is adhered.

* Ensure that all financial and cashiering policies and procedures are being followed.

* Ensure that the daily hygiene and proper sanitation of the outlet is adhered.

* Ensure that proper communication is being disseminated.

Job Level
: Management / Supervisory

Schedule
: Full-time

Shift
: Rotating / Shift Work

Closing Date
: 06.Feb.2017, 8:59:00 PM

Job Number:
SMH00096