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Property Name
Des Moines Sheraton
Job Title
Assistant Manager, Guest Services
Iowa-Central/Des Moines
West Des Moines
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Assistant Manager, Guest Services

Apply Now Atrium Hospitality is a leading hotel and asset management company headquartered at Deerfield Point in Alpharetta, GA, overseeing a portfolio of hotels licensed primarily through the Marriott, Hilton and Intercontinental brand families. We strive to bring to life a culture that promotes the four simple values that drive our business: Perseverance, Respect, Service, and Teamwork.

Job Description


1. Coordinates the exceptionally friendly, professional and seamless reception, registration, and account settlement for all hotel guests.
2. Ensures that exceptional levels of guest service is being provided to guests and Atrium standards are being applied.
3. Serve as Manager on Duty during shifts when Front Office Manager is not present.
4. Demonstrates knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately.
5. Assists in ensuring accurate communication of information to guests.
6. Maintains confidentiality of guest information and follow proper protocol to secure and protect pertinent data.
7. Assists with the development and management of repeat guest and VIP service programs.
8. Performs any other job related duties as assigned.

Job Requirements

1. 2-4 years of experience in Front Office or Guest Services
2. Must be able to work a flexible schedule to include nights, weekends, and holidays.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

Apply Now