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28624CD7D74A0977
Property Name
Kansas City Embassy Suites
Job Title
Assistant Manager, Guest Services
Location
Missouri-Kansas City
City
Kansas City
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Industry
Hotel/Resort
Assistant Manager, Guest Services

Apply Now Atrium Hospitality is a leading hotel and asset management company headquartered at Deerfield Point in Alpharetta, GA, overseeing a portfolio of hotels licensed primarily through the Marriott, Hilton and Intercontinental brand families. We strive to bring to life a culture that promotes the four simple values that drive our business: Perseverance, Respect, Service, and Teamwork.

Job Description

BASIC JOB FUNCTION:

Assist with the day to day management and oversight of the operations of the Guest Services Department while demonstrating a strong commitment to personalized guest service excellence.

RESPONSIBILITIES:

1. Ensure the smooth operation of the Guest Services Department in concert with and in the absence of the Guest Services Manager, ensuring that all standard operating procedures pertinent to Guest Services are followed.

2. Anticipate and address guest issues and establish proactive processes to promote guest satisfaction.

3. Recognize and seize all opportunities to increase guest loyalty, employee satisfaction and profitability

4. Ensure that financial goals of the department and the hotel are being met. Monitor and control labor expenses and other divisional expenses such as supplies & equipment.

5. Assist in recruitment process for guest services associates

6. Perform all other duties assigned

Job Requirements

1. Candidates should have at least 2 years experience within guest services, hospitality and/supervisory experience a plus

2. Must be able to work a flexible schedule to include evenings, weekends and holidays.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

Apply Now