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909AFF6455744438
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Property Name
Nashville
Job Title
Assistant In Room Dining Manager
Location
Tennessee-Nashville
Company Name
City
Nashville
Management Position
Yes
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Administration

Job Description

Overview

Nashville Hotel

Nashville

The Omni Nashville Hotel was specially created to be an authentic expression of Nashville’s vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city’s distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.

The Omni Nashville Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.

Job Description

Assist In Room Dining Manager in ensuring proper training and supervision of all In Room Dining personnel to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

Responsibilities

* Monitor all tray and table set ups, being sure all products are well presented to the guest. Linen, china and silver must be spotless. Food must be properly garnished and fresh looking. Warm food must be kept warm, cold beverages must be served adequately chilled.
* Ensure deliveries must be made by time quoted to guest and must be delivered by properly uniformed, well groomed In Room Dining Servers.
* Ensure tray and table retrievals are made either within a reasonable amount of time after delivery or upon guest request.
* Check to be sure that all Servers and Servers are doing assigned prep work at beginning of shift, as well as side work at end of shift.
* Assist with scheduling as assigned by In Room Dining Manager.
* Conduct MOS audits on associates on on-going basis.
* Handle guest comments and complaints and ensure guest satisfaction.
* Communicate with guests and receive feedback.
* Observe, teach and correct staff’s service.
* Monitor each guest experience and Medallia results.
* Maintain a good working relationship with other departments and outlets.
* Offer help to other outlets and departments when available or needed.
* Solve problems between departments through discussion with appropriate department heads.
* Encourage courtesy of all Room Service staff toward all other personnel.
* Assist manager in; scheduling, completing weekly payroll, and forecasting both weekly and monthly.
* Participate in interviewing new employees as needed.
* Prepare maintenance request and follow-up.
* Monitor food and liquor requisitions and food waste.
* Check bar controls, shot glass use, red lining, and bottles totally empty daily.
* Must be familiar with and adhere to all liquor liability laws.

Qualifications

* Candidate is required to have at least 1 year Management experience in a food & beverage role, with previous In Room Dining experience preferred or the completion of a Food and Beverage LID program. Candidates currently in a Food & Beverage Supervisory role with at least two years supervisory experience will also be considered.
* Candidate must have proven leadership skills and must be able to delegate, effectively train, develop, and motivate staff.
* Able to teach employees importance of, and how to interact with internal/external guests and courteously solve internal requests.
* Able to train a staff to produce high volumes of work while maintaining quality per Omni standards
* Able to set priorities for the In Room Dining team and provide feedback to others that enhances performance.
* Prior experience managing schedules, payroll, service recovery and associate relations matters required.
* Previous cash handling experience required.
* Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
* Ability to multi-task, work well under pressure and work in fast paced environment.
* Must be proficient with computers.
* Unexpired TABC required. Serve Safe certified food manager preferred.
* Must be able to work a variety of shifts, including weekends and holidays.
* Move, bend, push, pull, and place objects weighing up to 75 pounds without assistance.
* Must be able to lift and carry items up to 40 lbs without assistance.
* Stand or walk for an extended period or for an entire work shift. Requires repetitive motion, including frequent bending, twisting and extending arms overhead.

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Job Requirements

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law - Notice of Applicant Rights Under the Law

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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