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Position Details

Loews Chicago O’Hare Hotel
Loews Chicago O’Hare Hotel
Management Position:
Entry-level Position:
Position Categories:
Rooms - Housekeeping
Job Availability:

Assistant Housekeeping Manager

Position Summary

Position Summary:

The Loews Chicago O’Hare Hotel is seeking Assistant Housekeeping Manager to join our team. Loews Chicago O'Hare Hotel is a 4 Diamond, luxury, 556 room hotel with 50,000 square feet meeting space. For more information about the Loews Chicago O’Hare Hotel, please visit http://www.loewshotels.com/chicago-ohare-hotel.

Assistant Housekeeping Manager assists the Director of Housekeeping with the supervision of the Housekeeping department. Guides staff in maintaining the highest levels of cleanliness and quality service, exceeding guest expectations and hotel standards in a friendly, professional manner. Additional responsibilities include staffing, training, scheduling of employees, and inventory control.

More specifically:

  • Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships
  • Analyzes daily room turn and makes staff or procedural adjustments as necessary
  • Manages Housekeeping Rooms personnel
  • Ensures aggressive cleaning of vacant dirty rooms during tight turns; punches vacant ready rooms, and provides any other assistance as needed on guest floors
  • Inspects and evaluates physical condition of the hotel daily for cleanliness and necessary repairs
  • Responsible for overseeing the activities of Housekeeping Supervisors and Room Attendants
  • Greets and interacts with guests in an outstandingly friendly and professional manner
  • Works closely with Front office to resolve all room discrepancies before the end of each day
  • Coordinates out-of-order rooms and room maintenance with Front office and Engineering
  • Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
  • Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed
  • Maintains close contact and ensures good communication with employees
  • Ensures that responsive and efficient repair services are provided to satisfy guest requests
  • Investigates guest complaints and takes corrective measures
  • Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
  • Interviews and makes recommendations regarding hiring of personnel
  • Interviews and selects Housekeeping supervisory and line level personnel
  • Sets agenda for guest awareness training
  • Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
  • Responsible for projects assigned to second and third shift employees
  • Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff
  • Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility
  • Plans special lobby cleaning projects and ensures their completion
  • Attends staff meetings, Pre-Cons, Rooms Meetings and other special meetings when required
  • Sets agendas for Housekeeping meetings and runs meetings as needed
  • Evaluates housekeeping department employee performance
  • Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations
  • Ensures that lost and found items are turned into Security
  • Keeps Director informed of all matters significantly affecting the department
  • Periodically inventories supplies and equipment
  • Meets and interacts with outside vendors in an outstandingly professional manner
  • Stays current with industry related technological improvements geared toward product improvement and increased efficiency
  • Performs numerous responsibilities to meet time-sensitive deadlines
  • Concentrates on staff performance and customer needs, conducting situation analysis to make rapid decisions to ensure guest satisfaction
  • Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
  • Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping
  • Establishes work routines and schedules which address the needs of the hotel and are flexible enough to respond to emergency situations and fluctuations in occupancy
  • Attends required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel
  • Interacts with guests to solve problems and ensure satisfaction
  • Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages
  • Ensures that Housekeeping office and storeroom are kept neat and organized
  • Responsible for the submission of all performance appraisals for assigned employees
  • Other duties as assigned
Required Skills and Experience

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

  • Thorough knowledge of all matters relating to the proper administration and operation of hospitality housekeeping operations
  • Ability to maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
  • Effective management, leadership, organizational, and communication skills
  • Able to read and interpret documents
  • Able to work with and apply mathematical concepts
  • Able to write routine reports and correspondence
  • Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Able to speak effectively before groups of guests and hotel employees
  • Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift

Ability to work a flexible schedule including weekends and holidays

Experience: Two years of management experience in large, fast paced, hotel housekeeping environment.

Work Permit:
Applicants who do not already have legal permission to work in the United States will not be considered.
About Loews Hotels

Loews Hotels is a vibrant collection of one-of-a-kind hotels with distinct personalities. Each hotel and resort offers high-quality accommodations, impressive surroundings, personalized service, and thoughtful amenities for a luxurious guest experience. As a company we care about our guests, our community and our team members.

Headquartered in New York City, Loews Hotels manages properties in most major markets in the U.S. and Canada. Each property goes beyond Four Diamond standards to provide guests with a supremely comfortable, uniquely local travel experience at a great value. Loews Hotels boast prime locations in the cities of New York, Washington DC, Denver, Los Angeles, Nashville, Philadelphia, Annapolis, Montreal, and Quebec City, as well as world-renowned vacation destinations such as Miami's South Beach, Universal Orlando, New Orleans, Tucson, St. Pete Beach, and California's Coronado Island. Loews has established some of the industry's most innovative and successful travel programs, including Loews Loves Kids for families and Loews Loves Pets for discerning animals on the road.

At Loews Hotels, our team members' commitment to our guests and dedication to our communities is cherished. We seek genuine individuals who are able to engage and delight our guests by providing Four Diamond AND MORE service. We invest in training and development opportunities for all team members, so they may grow and develop as individuals. We embrace diversity at our core and offer the opportunity for all team members to reach their potential as professionals. At Loews Hotels, we seek to create a dynamic culture that makes work interesting, challenging, fulfilling and fun.

As part of our commitment to our team members, Loews Hotels is proud to offer competitive compensation and benefit plans tailored to each marketplace. These include:

  • Pay that meets or exceeds area standards
  • Retirement (401-K) and incentive plans
  • Medical and dental coverage
  • Short and long-term disability
  • Life insurance
  • Holiday and vacation pay
  • Team member assistance plans
  • Career development programs
  • Tuition reimbursement programs

Loews Hotels is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V