At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
High school diploma or equivalent. Minimum two years college preferred. Three years housekeeping/maintenance experience in a management role required. Ability to handle high stress situations. Excellent communication skills. Detail oriented and good organizational skills.
Help Executive Housekeeper with proper, adequate training and re-training of all condo housekeeping staff. Identify employees for possible promotions. Assist with department purchasing, maintaining consistent availability of all cleaning products, machinery, amenities, etc. Administer “Quality Assurance Program”. As necessary, establish new standards to provide the guests the highest quality of service. Through close communication with Executive Housekeeper, recommend areas in need of improvement. Assist with weekly/monthly inventories, with timely reporting to Accounting. Ensure that other expenses are kept within budgeted guidelines, through monitoring of staff handling and usage of supplies and equipment. Attend all scheduled meetings, i.e. Manager Daily Stand-up, Rooms Division, Department Head, Safety, etc. Report in either written or verbal form all information to the Executive Housekeeper. Responsible for proper quality control and daily monitoring of staff. Ensure standards of cleanliness are met in all areas of responsibility. Ensure guest’s maintenance requests and questions are resolved to their needs. Assist the Engineering Director with the hiring of new employees and recommends promotions in Property Operations. Assists with training, motivating and supporting subordinate staff to ensure quality service. Recommends counseling, coaching, disciplinary action and documentation of staff. Recognizes and rewards superior performance. Supervises the staff in Property Operations. Assists in setting work schedules for staff according to skill and workload level. Assists with the organization and participation in meetings and maintains records and data pertaining to Property Operations. Participates in the development and monitoring of budget analysis and capital plans. Coordinates with outside contractors. Communicates information to the Director of Engineering and acts as a representative in his/her absence. Responsible for correct use of office equipment, EMS systems and Life Safety Systems, (training will be provided). Walk owner arrivals three days in advance. Follow condo owner checklists and ensure the list is completed in its entirety. Monitor housekeeping checklists daily. Report and ensure the completion of maintenance work orders Monitor all condo kitchen inventories. Maintain the upkeep and organization of the houseman tools and work areas.
Respond to any reasonable task as assigned by Executive Housekeeper and Director of Engineering.