Assistant General Manager
Hampton Inn and Suites - Flagstaff, AZ
Location: US - AZ - Flagstaff
Manage all areas of the hotel in accordance within brand and company standards to obtain optimum efficiency of operations, ensuring highest possible level of guest satisfaction and product quality standards are met. Must be able to work flexible schedules including weekends and holidays.
Duties and Responsibilities:
− Hire, train, supervise, evaluate and develop all staff.
− Lead by example, providing guests excellent and efficient service.
− Monitor hotel performance to maximize revenue.
− Ensure training and development of hotel staff to enable effective job performance, teamwork, motivation and clear communications. Ensure hotel staff compliance to assigned position performance standards.
− Schedule staff according to labor standards and forecasted occupancy.
− Keep accurate records documenting all transactions in personnel files for each department. Proper completion of all new hire paperwork and terminations.
− Accurately prepares, maintains and distributes staff payroll.
− Conduct or assist in conducting staff meetings.
− Resolve or assist in resolving guest complaints and employee issues.
− Respond to feedback on all Social Review sites.
− Accurately manage accounts receivables and all other accounting records as required.
− Perform daily public area inspections, inspect rooms as necessary.
− Manage hotel staff incentives, is familiar with all marketing programs.
− Remain current with brand standards, new procedures and required training.
− Ensure staff is fully trained in emergency procedures.
− Able to cover shifts when needed.
− Maintain an active posture in total hotel operations.
− Strive to be innovative in new programs designed to eliminate waste and increase productivity.
− Ensure hotel supplies are ordered and stocked in advance of needs.
− Perform functions of the General Manager in their absence.
− Professional business attire is required.
− Any other task or duty that is required by the hotel, the GM, or SWHM
Physical, Mental and Environmental Demands:
− Must be able to perform job functions with attention to detail, with efficiency and under time constraints.
− Must be able to lift, push and pull 20 - 40 lbs. and carry up to 20 lbs.
− Must be able to bend, reach, kneel, twist and grip items while working in guest rooms.
− Be able to work in a standing position for long periods of time (up to 9 hours).
− Follow directions thoroughly, able to supervise and delegate responsibilities with follow through.
Skills, Educational Background, Experience and Basic Expectations:
− Bachelor's degree / higher education qualification / equivalent in Hotel Management/Business Administration,
− Minimum 1 year of management experience.
− Excellent Customer Service skills
− Able to professionally write and communicate in English
− Able to organize, plan ahead and manage workload.
− Work cohesively with co-workers as part of a team.
− Ability to work effectively in a fast-paced environment.
− Proficient in Microsoft programs
Benefits : Vacation & Sick Time, Health Benefits
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.