Assistant General Manager

Hotel Blackhawk

Location: US - IA - Davenport

Dec 29, 2017
Innkeeper Hospitality Services, LLC
Job Details

Guest services:

  • Ensures that all brand standards are being maintained in each area of the property.
  • Ensures all team members meet or exceed all brand requirements.
  • Assists/teaches team managers scheduling against guest and hours/occupied room goals.  Makes sure that staffing levels are appropriate to exceed guest expectations.
  • Motivates and encourages staff to solve guest and employee related concerns.
  • Provides excellent customer service by being readily available/approachable for all guests.
  • Takes proactive approaches when dealing with guest concerns.
  • Be able to lead and train team members to take ownership of guest needs while being an active leader in achieving the GSS goals of the hotel.
  • Assists employees in understanding guests' ever-changing needs and expectations, and how to exceed them.
  • Continually solicit new business for the hotel.

Administrative Tasks:

  • Oversees the operation of the property departments.
  • Promotes both guarantee of fair treatment and open door policies.
  • Maintains current licenses and permits as prescribed by local, state, and federal agencies.
  • Provides a safe working environment in compliance with OSHA.
  • Complies with all corporate accounting procedures.
  • Performs required annual quality audit with General Manager and Director of Rooms.
  • Leads by example demonstrating self-confidence, energy, enthusiasm.
  • Sets clear performance expectations with the General Manager.


Bachelor's degree in Hospitality, Business, or related field and 2-3 years of hotel management experience.

Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.
Hotel Manager - General Manager(Asst.)