Assistant General Manager

Hampton Inn & Suites - Phoenix/Happy Valley, The North Centr

Location: US - AZ - Phoenix

Mar 28, 2018
Employer
Job Details
Join our family of exceptional hotels at North Central Group where you’ll enjoy rewarding work, opportunities to grow your career and stay with us, and a supportive environment that is fun!  Leading by example with a positive, friendly and exceptional guest service attitude, our Assistant General Manager assists in overseeing all hotel operations including staffing, P&L responsibilities, sales & marketing, guest services, and facilities management.
 

The Hampton Inn & Suites in Happy Valley, AZ is searching for an Assistant General Manager! 

 

Responsibilities:
• Serve as a member of the hotel's Property Management Team
• Lead and manage departmental staff to include recruitment, training, development, and scheduling
• Maximize revenue and occupancy by accurately selling rooms, up selling during reservation calls and at check in, and by making future reservations at check out
• Assist with various accounting/financial functions including A/P, A/R, city ledger billing, guaranteed no-show billing, direct bill accounts, 100% files, end-of-month reports and other department reports
• Assist in analyzing financial performance by comparing actual performance to planned performance, identifying variances, and initiating corrective action
• Assist in maintaining product and service quality standards by investigating complaints and initiating corrective action
• Assist in monitoring and maintaining procedures for safety of guests and hotel team members

   

What can you look forward to?
• Health, Dental and Vision insurance
• Company paid short-term disability, long-term disability and life insurance
• Paid time off
• Anniversary day off with pay
• Paid volunteer hours
• Educational and Professional Certification assistance
• 401(k) retirement plan with company match
• Heath and fitness monthly reimbursement
• Hotel room discounts nationwide
• #whyNCG

 

With 35 years of hospitality expertise, North Central Group consistently delivers exceptional service to our guests.  Our company operates 30 award-winning hotels in six states within the Marriott and Hilton family of brands.  Check out our jobs at www.ncgcareers.com and join our growing staff of 1,000 team members!
 

North Central Group is an Equal Opportunity Employer.  

What are we looking for?
• Three years of hotel or customer service experience
• Two years of management or supervisory experience
• Friendly, positive, proactive customer service attitude
• Strong interpersonal, communication and listening skills
• Strong problem-solving and conflict resolution skills
• Reliability and honesty
• Teamwork and cooperation
 

Additional Details
Yes
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
No
Hotel/Resort
Hotel Manager - General Manager(Asst.)