SpringHill Suites by Marriott, Cleveland/Solon, Ohio (3347)

Location: US - OH - Cleveland

Aug 11, 2017
Job Details

The SpringHill Suites by Marriott, Cleveland/Solon Ohio, a 120 all suite hotel  has an opportunity for an experienced Assistant General Manager.

This hotel is owned and operated by Buffalo Lodging Associates, LLC.  BLA owns and operates hotels in the United States and Canada. Our hotel brands include Hilton Hotels, Marriott International, Choice Hotels, Carlson Hotels and InterContinental hotel branches. The success and growth of Buffalo Lodging is attributed to the constant desire and ability to maintain the highest levels of quality and service in both our associates and our properties.

The ideal candidate will be responsible for assisting the General Manager in the overall success of the hotel by meeting or exceeding planned objectives in an effort to maintain maximum occupancy, revenue, efficiency and accuracy. Ensures that superior service is provided to all guests and product quality standards are met.

The Assistant General Manager oversees the facilities' operations in the absence of the General Manager, including guest services, housekeeping, maintenance, sales, food and beverage and human resources. Carries out supervisory responsibilities in accordance with the organizations' policies and applicable laws.

The ideal candidate will have previous Marriott experience.




* Previous hotel experience, with management responsibilities is a must.

* Marriott brand experience is required

* Knowledge of Front Office operations.

* Excellent customer service skills

* Must have excellent communication skills, verbal and written.

* Must be able to maximize customer service by attaining 80% or better on Franchise Guest Service Scores.

* Must be able to respond promptly to customer needs and request.

* Exhibits objectivity and openness to the views of others and contributes to building a positive team spirit.

* Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation.

* Maintains effective employee relations programs within the hotels.

* A Bachelor's Degree (BA) from a four year college or university; or at least 3-5 years related management or comparable experience is strongly preferred.

* Computer knowledge including intranet, Property Management Systems, WORD and EXCEL are necessary.

*  Must be able to work a flexible schedule, including covering front desk shifts when necessary.


Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.
Vacation, health plan, 401k, STD, Life insurance
Hotel Manager - General Manager(Asst.)