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Property Name:
Residence Inn Clearwater Downtown
Job Title: 
Assistant General Manager
Florida-Tampa/St. Petersburg
Company Name: 
Work Permit?: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position?: 
Bonus Pay: 
Corporate Overview

Alliance Hospitality Management, LLC is a premier hotel management company founded in 2003 and headquartered in Raleigh, North Carolina. Our portfolio continues to grow and represents such internationally recognized brands as Hilton, Marriott, Starwood, IHG, and Wyndham.

Every Alliance Hospitality hotel shares our team commitment to superior quality services that exceed guests' expectations. Alliance Hospitality General Managers are experienced, passionate, and results-driven leaders who, like all our managers, embrace a culture of excellence and live by our philosophy, Don't just do things right, but do the right thing.

As a family owned company, our values, our personal relationships, and our solid track record of success will enable us to continue to grow and develop the company. We will do this with steady, planned growth and by taking advantage of strategic opportunities.

The growth of Alliance Hospitality Management, LLC presents tremendous career opportunities for hotel professionals. Alliance Hospitality believes in developing our own people; our most valuable assets. Career development and success planning are essential to the culture of Alliance Hospitality Management.

Job Description

The Residence Inn Clearwater Downtown is seeking an experienced Assistant General Manager to join our team!


Responsibilities include, but are not limited to, assisting the General Manager with overseeing all Guest Services, Front Office Operations, Housekeeping and Food and Beverage day to day operations including Financials, Expense Control and the Hotel Checkbook, by directing staff efforts toward exceptional and complete guest satisfaction, employee productivity, compliance to brand standards, cost controls, maximizing revenues and hotel profitability.  In the absence of the General Manager the Assistant General Manager will be responsible for all day to day operations by directing staff efforts toward the same initiatives.


  • Achieves set financial goals.
  • Ensures guest and employee satisfaction.
  • Assists in Coaching and Counseling managers and keeps accurate and thorough documentation.
  • Drives the Revenue Management and Sales process.
  • Supports and encourages a teamwork environment.
  • Communicates with managers on a consistent basis.
  • Assists in managing all hotel operations on a daily basis.
  • Answers inquiries pertaining to hotel policies and services.
  • Follows up on guest complaints and responds to guest comments through the brand.
  • Assures managers are training effectively and efficiently in their respective departments.
  • Ensures Security for the hotel’s customers, employees, and property assets.
  • Enforces established policies and procedures for Alliance Hospitality Management and Brand.
  • Insures smooth operation of Manager on Duty (MOD) Program.
  • Practices the “Alliance Hospitality Culture” and ensures all cultural expectations are implemented and regularly practiced throughout the hotel. 
  • Supports hotel’s training needs and efforts.
  • Responsible for maintaining Brand Quality Scores at or above Brand Average threshold.
  • Responsible for delivering at or above Average AOS Scores.
  • Patrols public areas, investigates disturbances, and warns troublemakers.
  • Keeps up to date on the market, including new supply, new companies entering or leaving the market, trends, conventions, etc.
  • Investigates or oversees the investigation of guest and employee complaints.  
  • Participates and steers the hotel Safety Committee.
  • Provide assistance and instruction to employees.
  • Manages Guest Service Relations, Training, and Guest Response process.
  • Assists in check-in / check-out of guests or any related guest service activity when needed.
  • Implements and monitors all corporate marketing initiatives.
  • Must be able to work all shifts.
  • Inspects Rooms for cleanliness and details..
  • Oversees and reports all risk and emergency related items in a timely manner.
  • Involved in the interviewing and hiring process.
  • Assures Orientation is taking place for all new Team Members.
  • Submits all bills in a timely manner as directed by the General Manager.
  • Responsible for following instructions and performing work as assigned by the immediate supervisor. 


Job Requirements

  • Minimum (2) two years of AGM or Front Office Manager experience.
  • Marriott experience preferred.
  • Must have a thorough financial background.
  • Must be exceptionally knowledgeable in forecasting, budgeting and strategic planning.
  • Must have thorough knowledge of all operations including rooms, sales and marketing, food and beverage, front office, engineering, housekeeping, and security.
  • Must have Revenue Management experience.
  • Must have Property Management Systems experience

Alliance Hospitality Management, LLC
5811 Glenwood Avenue, Suite # 300 • Raleigh, NC 27612
Phone: (919)791-1801 • Fax: (888) 293-8010

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