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C3DD8E328037136A
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Property Name
Mt Washington
Job Title
Assistant Front Office Manager
Location
New Hampshire-Northern
City
Bretton Woods
Management Position
Yes
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Rooms - Front Office/Guest Services

Job Description

Overview:

Mount Washington Hotel

Mt Washington

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.

Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

Job Description:

To work closely with Director of Front Office Operations and night staff to ensure maximum Front Office operating efficiency.

Responsibilities:

* Handle all training with associates to ensure Omni Standards.
* Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
* Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
* Be very familiar with the hotel computer system for training maintenance and trouble shooting.
* Complete weekly supply inventories to ensure adequate pars of such.
* Complete rate discrepancy report and make needed changes.
* Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
* Prepare group information sheets.
* Complete check-out with balance report.
* Complete credit check daily.
* Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
* Assure knowledge and training of Marketing Programs of company and hotel.
* Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications:

* Previous luxury hotel experience is required.
* Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
* Ability to stand for the entire scheduled shift.
* Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
* Four year college degree, preferably in the hospitality industry
* Knowledge of Property Management Systems and related computer programs
* Strong knowledge of Microsoft Office Software. 

Job Requirements

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law - Notice of Applicant Rights Under the Law

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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