At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.
If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class resort!
The AAA Four Diamond award-winning Chaminade Resort & Spa is a spectacular mountaintop retreat in Santa Cruz. Our historic Mission-style resort overlooks sweeping views of Monterey Bay and the Santa Cruz Mountains. Chaminade is a luxurious destination for executive meetings, celebrations and getaways. Enjoy color palettes inspired by California coast, contemporary Spanish furnishings, and world-class amenities. Chaminade is just five minutes from golf courses, the beach and downtown Santa Cruz. Escape to a haven of unsurpassed service.
Position Description & Job Responsibilities
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
- High school graduate or equivalent.
- Two years college education preferred.
- Two years front desk experience in a major resort.
- One year supervisory experience.
- Must be able to communicate effectively.
- Able to work well with guests to resolve problems in a positive manner.
- Knowledge of computers.
Control all guestroom allocations, ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved. Responsible for assisting the Front Office Manager in hiring, firing and scheduling personnel within the Front Office. Supervise the performance, attendance, attitudes, appearance and conduct of the staff. Ensure that the procedures for guest check-in and check-out are maintained. Maintain an efficient system of communication between the Front Office and other departments, with particular regard to guests arrivals and departures. Cooperate with the Sales Department to ensure that the client room requirements are met and that the potential clients are shown representative rooms as required. Act as a group liaison for the Front Office. Act as group contact and handle the following: room blocking, arrivals (paying special attention to billing), departures and attending pre-con meetings. Follow-up on all VIP blocks and inspect room prior to arrival. Control and monitor blocks and additional blocking as needed, i.e. special requests, suites, etc. Inspect departure report daily, updating records as necessary. Perform daily/weekly key inventory and forward to Engineering and Security. Review Housekeeping Report and rectify all discrepancies before end of shift. Review Room Revenue Report to ensure rates are correctly entered before close of day and perform nightly bucket check. Remain alert, courteous and helpful to the guests at all times.
Make profit improvement recommendations to the manager. Serve on the Emergency Response Team. Act as MOD as needed.
ENVIRONMENT: Office setting, with overhead lighting and comfortable ventilation.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
In applying for this position, I acknowledge that I have read the above Position Guidelines and Position Analysis/Specifications and testify that I am able to perform the essential job functions for this position.
About BENCHMARK®, a global hospitality company: BENCHMARK®, a global hospitality company, is a trailblazer in the development, management, marketing and owner-advisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company’s iconic Benchmark Resorts & Hotels portfolio, the Gemstone Collection is a distinctive luxury portfolio of independent hotels & resorts in highly preferred destinations. BENCHMARK’S distinguished and proven reputation is deeply-rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The combined portfolios feature nearly 70 unique and distinctive properties domestically and internationally. The company leadership and valued employees are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory-making experience. BENCHMARK’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence. BENCHMARK, a global hospitality company, is based in The Woodlands (Houston), Texas, and has regional offices in Park City, Utah; Miami, Florida; New Brunswick, New Jersey; Seattle Washington; and Tokyo, Japan. www.benchmarkglobalhospitality.com
SOCIAL LINKS: Facebook, visit www.facebook.com/BenchmarkResortsandHotels, www.facebook.com/GemstoneHotelCollection. Follow us on Twitter at www.twitter.com/BenchmarkHotels, www.twitter.com/GemstoneHotels , on Instagram at www.instagram.com/benchmarkresortsandhotels, www.instagram.com/gemstonehotels, At LinkedIn, https://www.linkedin.com/company/benchmark-a-global-hospitality-company
Benchmark, a global hospitality company is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, pregnancy, military service obligations, citizenship status, genetic information or any other protected status in accordance with all applicable federal, state and local laws.