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56C71FCAB1239289
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Property Name
San Antonio
Job Title
Assistant Front Office Manager
Location
Texas-San Antonio
Company Name
City
San Antonio
Management Position
Yes
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Rooms - Front Office/Guest Services

Job Description

Overview:

San Antonio Hotel at the Colonnade

Colonnade

The Omni San Antonio Hotel at the Colonnade is alive with the spirit of Texas. This four-diamond, luxury hotel captures the essence of the city with impeccable service and charm. Overlooking the rolling Texas Hill Country, this 19-story high-rise is close to the area’s most exciting sites and attractions such as the historic Alamo, Sea World San Antonio and the enchanting Riverwalk.

Omni San Antonio at the Colonnade’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni San Antonio at the Colonnade may be your perfect match.

Job Description:

To ensure maximum Front Office operating efficiency by assisting the

Front Office Manager with the oversight of operations relating to the

Front Office. Resulting in high levels of guest satisfaction and associate

development.

Responsibilities:

* Handle all training with associates to ensure Omni Standards.

* Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
* Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.

* Be very familiar with the hotel computer system for training maintenance and troubleshooting.
* Complete weekly supply inventories to ensure adequate pars of such.
* Complete rate discrepancy report and make needed changes.
* Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
* Prepare group information sheets.
* Complete check-out with balance report.
* Complete credit check daily.
* Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
* Assure knowledge and training of Marketing Programs of company and hotel.

* Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
* Track and be responsible for Shuttle & Navigator, Gas mileage as well as expenses ( Oil Change, Registration, Insurance)

Qualifications:

* Previous luxury hotel experience is required.

* Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.

* Ability to stand for the entire scheduled shift.
* Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
* Four year college degree, preferably in the hospitality industry
* Knowledge of Property Management Systems and related computer programs 

Job Requirements

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law - Notice of Applicant Rights Under the Law

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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