Assistant Front Office Manager

The Royal Palm South Beach Miami

Location: US - FL - Miami Beach

Nov 29, 2016
Job Details
Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.

*Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.

*Implement company and franchise programs.

*Prepare forecasts and reports and assist in the development of the Rooms Division budget.

*Monitor and maintain the front office systems and equipment to ensure their optimum performance.

*Track guest satisfaction surveys and maximize usage of the guest response tracking system.

*Provide training for entry level associates and supervisors.

*Develop and implement controls for expense management.

*Utilize labor management tools to schedule and control labor costs.

*Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.

*Communicate both verbally and in writing to provide clear direction to staff.

*Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.

*Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied.

*Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.

*Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.

*Maintain all front desk related equipment and a par stock of supplies.

*Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.

*Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.

*Comply with attendance rules and be available to work on a regular basis.

*Perform any other job related duties as assigned.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
See description above.
Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.
Rooms - Front Office/Guest Services