Assistant Front Office Manager

Gramercy Park Hotel

Location: US - NY - New York

Jan 11, 2018
Gramercy Park Hotel
2 Lexington Avenue
Human Resources
New York, NY, US
Job Details
  • The Assistant Front Office Manager will assist the Director of Front Office with supervision and leadership in the Front Office in accordance with the objectives, performance and quality standards established by the hotel.
  • The Assistant Front Office Manager must possess exceptional guest service skills and prior experience in a hotel with comparable luxury standards.
  • Overseeing the daily operations at the Front Office, to include training, scheduling, guest and colleague relations.
  • Assistant the Director of Front Office in training & managing the Front Desk and Guest Services departments ensuring that all Standard Operating Procedures are in place and adhered to.
  • Responsible for addressing and resolving all customer service issues in a positive manner
  • Assist in report preparation.
  • Manage office paper-flow, advanced deposits, faxes, mail, etc.
  • Handle all overflow reservations calls as necessary to provide optimal customer service and minimal hold time and abandoned calls.
  • Knowledgeable of all rates, room types, hotel product and Hotel's major competition making sure to maximize opportunities for rates.
  • Ensures all special requests and VIP's are handled precisely and proficiently.
  • Checks correspondence on a daily basis before arrival date and ensures all relevant information is acquired and fully documented and filing is up to date.
  • Ensures all standards of personal appearance, grooming and conduct are an example to the team and provides a professional image at all times.
  • Ensures work processes are in a logical order for Front Office colleagues making sure there is proper staffing at all times.
  • Facilitates all aspects of colleague and training functions, including performance appraisals, coaching, training, etc. Education and/or Experience.


Minimum qualifications for this position are:

  • Must have a genuine love for hospitality and assisting guests
  • Previous luxury boutique hotel experience
  • Experience with Opera is preferred
  • Front Desk Management preferred
  • Excellent communication skills - oral and written
  • Excellent guest service skills
  • Ability to stand/sit for prolonged amounts of time
  • Ability to work a flexible full-time schedule to include AM, PM and Overnight shifts, as well as weekends and holidays
  • Ability to maintain confidentiality of all guests and hotel information
  • Four-year Hospitality or related Degree preferred


Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.
Medical, Dental, Vision, 401K
Customer Service