At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
High school graduate or equivalent. 2 years college education preferred. 2 years experience in the guest service/hospitality industry. At least one-year supervisory experience. Excellent service and communication skills. Computer and telephone skills necessary. Valid Driver License and a safe driving record
Oversees Functions of the Front Desk Manager(s) and Front Office Supervisor Coordinates all interviewing for hiring recommendations and seasonal lay-offs. Responsible for the adherence and enforcement of all property and Benchmark Hospitality policies and procedures. Responsible for the training and support of the Front Office staff to insure guest satisfaction and compliance. Prepares weekly schedule and approves payroll hours through Workday Assist with monthly departmental meetings and training topics. Works closely with Housekeeping and Engineering on room maintenance scheduling. Prepares Daily Standup -reports and ensures smooth transition during a.m. and p.m. shift change. Responsible for ordering and maintaining department supplies. Actively participate in cleanliness of the lobby, porte-cochere and hallways. Make sure all vehicles used by the Front Office are clean and maintained. Responsible for timely employee reviews. Be familiar with all resort amenities and activities. Handle all disciplinary actions for department including coaching and counseling when necessary. Handle any guest complaint or issue in a professional manner to recover guest and follow-up with guest survey responses. Assist with Room Reservations and Tee Times in booking reservations and monitoring their correspondence.
Maintain a superior level of professionalism. Respond to any reasonable request made by the Director of Rooms. Perform MOD duties as requested. Performs Night Audit Duties when requested Be able to comply with house policies, procedures, and those of Benchmark Management. Be a member of the Emergency Response Team. Attend all management training as requested by Division Head or Human Resources.
ENVIRONMENT: Hotel lobby with bright light, hard floors. Outside work in inclement weather will be required in snow/wet conditions.