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277521
Assistant Front Office Manager
Property Name
Warwick Seattle Hotel
Job Title 
Assistant Front Office Manager
Location: 
Washington-Seattle
Company Name: 
City: 
Seattle
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Yes
Warwick International Hotels is an international luxury hotel company.
We believe our greatest asset, and the key to our success, is our people. We place a great deal of importance on recruiting the best team possible, searching for new employees who share our passion and commitment to service excellence. We believe one of our primary responsibilities is to our team, the ones that make this company great.

At Warwick International Hotels, we are interested in people with a strong customer service focus, initiative, creativity, innovation and talent, and those that possess an open mind to new opportunities. Individuals looking for an innovative and progressive hospitality company that believes the purpose for our existence is to serve our guest in comfortable surroundings should consider a career with Warwick International Hotels. Life is a collection of special moments....Let Warwick be part of it!

Job Details

Job Details

There is a front of the house open management position at Warwick Seattle Hotel, a full service 231 room high-rise hotel in Seattle on Fourth Avenue.  As a supporting role, the Assistant Guest Services Manager reports directly to the Guest Services Manager.

Job Responsibilities

  • Ensure efficient guest service registration, check out and promoting exceptional guest experience. Observe guest services agents and ensure that established policy and procedure, in example-proper public relations techniques are utilized, guest are handled both courteously and professionally.
  • Assist in monitoring and developing team member performance to include new employee training and other ongoing operational training.
  • Exercise sound judgment in monitoring and assessing service and guest satisfaction trends, evaluate and address issues and create improvements as necessary.
  • Assure team members have current knowledge of hotel products, promos, services, facilities, events, pricing and information regarding local area and events.
  • Assist with up-selling techniques to promote hotel services.

Job Requirements

Job Requirements

  • Extensive knowledge of the hospitality industry.  Requires good communication skills, both verbal and written.
  • Must have exceptional customer relation skills and leadership capability.
  • Must be detail oriented with outstanding organizational and communication skills.
  • Must possess basic computer skills and property management system experience.
  • Maintain a neat, clean and well groomed appearance per standards.
  • Some college and two years hospitality management experience or an equivalent combination of both.  
  • Must be flexible and required to work nights, weekends, and/or holidays.