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102E20D75A9C3294
Property Name
Norfolk Sheraton
Job Title
Assistant Front Office Manager
Location
Virginia-Norfolk/Hampton Roads
City
Norfolk
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Industry
Hotel/Resort
Assistant Front Office Manager

Apply Now Atrium Hospitality is a leading hotel and asset management company headquartered at Deerfield Point in Alpharetta, GA, overseeing a portfolio of hotels licensed primarily through the Marriott, Hilton and Intercontinental brand families. We strive to bring to life a culture that promotes the four simple values that drive our business: Perseverance, Respect, Service, and Teamwork.

Job Description

Provide exceptional guest service through efficient management of Front Office team.

RESPONSIBILITIES:
1. Coordinates the exceptionally friendly, professional and seamless reception, registration, and account settlement for all hotel guests.
2. Demonstrates the ability to effectively interact, coordinate and communicate through daily pre-shift meetings with all associates in high guest impact departments to ensure a smooth arrival through departure experience for all guests.
3. Ensures that exceptional levels of guest service is being provided to guests and Atrium standards are being applied.
4. Evaluates individual associate performance, determining improvement and training needs and advancement requirements.
5. Demonstrates knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately.
6. Assists in ensuring accurate communication of information to guests regarding all hotel facilities and operating hours.
7. Maintains confidentiality of guest information and follow proper protocol to secure and protect pertinent data.
8. Assists with the development and management of repeat guest and VIP service programs.
9. Performs any other job related duties as assigned.

Job Requirements

1. 2-4 years of experience in Front Office or Guest Services
2. Must be able to work a flexible schedule to include nights, weekends, and holidays.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 

Apply Now