Assistant Front Office Manager (OEM)
Property Name:
Hilton Austin Airport Hotel
Job Title: 
Assistant Front Office Manager (OEM)
Company Name: 
Work Permit?: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position?: 
Bonus Pay: 

About Prospera Hospitality

Founded by Kevin Kilkeary in 2002, Prospera Hospitality is the answer to the need for a top level hospitality management company that focuses on balance, creativity, and quality. Experience is a critical measure of a hotel management company's competence. Prospera Hospitality, located in Pittsburgh, PA, is led by industry executives who have worked together for more than 20 years with over 100 years of combined experience with hotels and resorts in all markets.

Prospera's Vision

To apply the collective experience and wisdom of seasoned industry leaders in hotel management to exceed the expectations of every guest, owner, and associate every day.

Our Mission

Our mission is to consistently utilize a balanced approach in managing the hotels to: Create a positive work environment for all of our associates; Consistently achieve superior service levels for each guest; Maximize returns for our owners and co-investors; Create opportunities for growth for all associates

Core Values

Prospera's core values are:

  • Honesty and integrity in everything we do;
  • Respect for each guest and fellow associate;
  • Team work;
  • Commitment to superior service;
  • Community service.

Company Benefits

We offer a variety of benefits:

  • National Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance Short Term and Long Term Disability insurance
  • Paid Vacations
  • Paid Holidays
  • 401K Savings Plan
  • Hotel Travel Discounts

A cornerstone of Prospera Hospitality continues to be its most important resource - its employees. Through enriched recruitment, training, and personal development, the company is committed to ensuring each employee a positive career experience.

Prospera Hospitality
750 Holiday Drive
Foster Plaza 9, Suite 205
Pittsburgh, PA 15220

The Hilton Austin Airport Hotel is currently seeking a dynamic, experienced and motivated individual for the position of Assistant Front Office Manager at our Prospera Hospitality managed hotel. Hotel features 262 rooms with over 28,000 square feet of interior and 13,000 square feet of exterior function and event space. This candidate should demonstrate excellent organizational & communication skills; a strong proficiency in multi-tasking with hospitality experience essential.

As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards.

The responsibilities of the Assistant Front Office Manager  include but are not limited to:

* Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards.

* Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.

* Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme.

* Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.

* Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures.

* Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.

* Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.

* Maintain good communication and working relationships with all hotel departments.

* Monitor staffing levels to meet cover business demands.

* Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes.

* Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures.

* Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team.

* Act in accordance with policies and procedures when working with front of house equipment and property management systems.

Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members.

Ideal candidates must have a minimum of two (2) years of current Hotel experience. Only candidates located within the continental United States will be considered. Local candidates are preferred as relocation is not available.

• Previous supervisory experience in Front Office within the hotel/leisure/travel

 • High level of professionalism.

• Excellent leadership, interpersonal and communication skills

• Accountable and resilient

• Commitment to delivering a high level of customer service

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