Assistant Food & Beverage Outlet Manager
Property Name:
Wyndham Orlando International Drive
Job Title 
Assistant Food & Beverage Outlet Manager
Location: 
Florida-Orlando
Company Name: 
Wyndham Hotel Group
City: 
Orlando
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Yes
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

 Wyndham Orlando Resort International Drive is positioned as the epicenter of excitement and one of the most unique meeting venues in Orlando with the addition of surrounding I-Shops, a hosts of new dining and shopping options, as well as I-Drive Live, including the Orlando Eye (inspired by London Eye Ferris wheel), Madame Tussauds Wax Museum and SEA LIFE Aquarium, one block away.

 

The  Assistant Outlet Manager is responsible for coordinating, supervising and directing all aspects of the F&B outlets' operations, while maintaining profitable F&B outlets and high quality products and service levels.  He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

 

 

Fundamental Requirements:

 

·            Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

·            Oversee all aspects of the daily operation of the hotel's F&B outlets.

·            Supervise all outlet personnel.

·            Respond to guest complaints in a timely manner.

·            Work with other F&B managers and keep them informed of F&B issues as they arise.

·            Keep immediate supervisor fully informed of all problems or matters requiring his/her

             attention.

·            Coordinate and monitor all phases of Loss Prevention in the F&B outlets.

·            Prepare and submit required reports in a timely manner.

·            Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.

·            Monitor quality of service in F&B outlets.

·            Assist in menu planning and preparation.

·            Ensure compliance with all local liquor laws, and health and sanitation regulations.

·            Ensure compliance with SOP's in all outlets.

·            Ensure compliance with requisition procedures.

·            Be visible on the floor and assist staff as needed during each meal period.

·            Conduct staff performance reviews in accordance with Wyndham standards.

·            Understand, implement and monitor corporate promotions in outlets, including buffet and three-meal concept standards.

·            Comply with weekly and monthly forecasting procedures.

·            Ensure the training of department heads and employees on SOP's, report preparation and technical job tasks.

·            Be involved in and/or conduct departmental and hotel training (CARE, Count On Me), etc.

·            Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.

·            Ensure overall guest satisfaction.

 

General Requirements:

 

  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Wyndham Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, including wearing nametags.
  • Comply with Wyndham Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Minimum Requirements:

 

Education & Experience:

·          At least 4 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least   1 years of related experience; or a 2-year

           college degree and 2 or more years of related experience.

·          Must be proficient in Windows, Company approved spreadsheets and word processing.

·          Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws     and regulations.

 

 

 

Physical requirements:

·         Long hours sometimes required.

·         Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move

          objects.

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