Since 1987, Pacific Hospitality Group has maintained a strategic vision and strong core values as guiding principles for business success. With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing success.
PHG manages, develops, finances, and owns hotels and resorts located in California, Hawaii, Arizona and Louisiana. We currently own and manage 11 hotels and resorts, representing over 2,676 rooms and 203,650 square feet of premier indoor meeting and event space.
We are growing and are interviewing interested candidates that know how to provide EXCEPTIONAL service.
Duties and Responsibilities for this wonderful opportunity:
Develop, implement and maintain quality standards for outlets, including supervision and direction of service staff;
Ensure excellent service to our members and their guests;
Interacts with members to obtain feedback on product quality and service levels;
Supervises staffing levels to ensure that member service, operational needs and financial objectives are met.;
Handles member complaints;
Schedule staff as required by anticipating business demands;
Assist the kitchen staff by alerting the chef of large events or menu specials that could raise demand for certain foods;
Trains staff on an on-going basis;
Coaches and counsels staff about their performance;
Ensures operations are ran efficiently;
Opens and closes restaurant shifts.
Newport Beach Country Club is an equal opportunity and E-Verify employer.