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Assistant Food & Beverage Manager, In-Room Dining
Property Name:
Mandarin Oriental Hotel New York
Date Posted:
11/25/16 3:45 PM
US - NY - New York

A career with Mandarin Oriental Hotel Group opens up a wealth of exciting opportunities for you, both now and for your future development. Our vision is to be widely recognised as the best luxury hotel group in the world. The Group is renowned for creating a culture that provides a motivating and rewarding environment in which to thrive.

Position Details

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. Mandarin Oriental now operates, or has under development, over 10,000 rooms in 23 countries with 16 hotels in Asia, 14 in The Americas and nine in Europe and North Africa.

Our aim is to be widely recognized as the best luxury hotel group in the world, providing exceptional customer satisfaction in each of our hotels. The growth strategy of our Group is to successfully operate 10,000 rooms in major business centers and key leisure destinations around the world, whilst continuing to expand our presence globally. Our current portfolio reaches across four continents, and we remain firmly on track with our development plans. The Group regularly receives international recognition and awards for our legendary service hospitality

About Mandarin Oriental, New York

A stunning fusion of modern design with stylish Oriental flair, Mandarin Oriental, New York features 244 elegant guestrooms and suites -- all with breathtaking views of Manhattan and Five-Star hospitality. Luxurious amenities include Asiate, the hotel's elegant restaurant; MObar created by noted interior designer, Tony Chi; the Lobby Lounge with dramatic views of Central Park; a 14,500-square-foot, Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000-square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle's Time Warner Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the Time Warner Center's collection of upscale retail shops and restaurants.

Scope of Position

The Assistant Food & Beverage IRD Manager maintains an efficient operation of the department and meets guests expectations for quality of the product and service. It is the mission and intent of this position that the incumbent will help in the overall day to day operation, and long term outlook of our in-room Dining department. The Assistant Food & Beverage IRD Manager will help create a pleasant in room dining environment and experience for guests.


Duties and Responsibilities

  • Support company's philosophy and company culture
  • Provide excellent service at all time to all of our guests
  • To manage proper staffing level
  • To manage proper supplies level
  • Assist Manager with scheduling, recruitment and interviewing for new colleagues
  • Assist Manager with colleagues training and development
  • To manage, coach, and counsel colleagues, including disciplinary procedure
  • Additional duties include but are not limited to
    • Develop monthly and weekly forecast
    • Monitor payroll of department
    • Review and approve departmental PAFs
    • Assign group delivers and special events to departmental management staff
    • Attend daily communications meeting
    • Attend weekly department head meeting
    • Attend scheduled food and beverage meetings 
    • Develop and update menus, as appropriate



  • Have excellent communication and organization skills
  • Reading, writing and oral proficiency in the English language
  • Willing to work a flexible schedule and holidays
  • Be a self-motivator and motivator of others
  • Work in a safe, prudent and organized manner
  • Have an in-depth knowledge of food and preparation
  • Have a in-depth knowledge of wine
  • Be able to relate to all levels of guests and management
  • Have the ability to handle multiple tasks at one time
  • Have the ability to handle guest requests in a detailed manner
  • Must have excellent attention to details, and extensive service knowledge
  • Bachelors degree in Hospitality Management or similar field
(ref. 49520)
Mandarin Oriental Hotel Group is an equal opportunity employer M/F/V/D