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Assistant F&B Manager
Property Name:
Mandarin Oriental Hotel Bodrum
Date Posted:
11/17/16 3:45 PM
TR - Bodrum

A career with Mandarin Oriental Hotel Group opens up a wealth of exciting opportunities for you, both now and for your future development. Our vision is to be widely recognised as the best luxury hotel group in the world. The Group is renowned for creating a culture that provides a motivating and rewarding environment in which to thrive.

Position Details


Educational level:                              

  • Degree holder in Hotel and Catering Management preferred

Work experience:                                          

  • Minimum 10 years working experience with at least 6 years of Food and Beverage experience
  • Minimum 4 years working experience in a luxury hotel operation in a similar supervisory capacity

 Job knowledge:                                              

  • Excellent knowledge of all aspects of F&B Operations, including Restaurant and Bar Management, Banqueting, In Room Dining, Culinary and Stewarding.
  • Must be highly numerate and able to work comprehensively with spreadsheets and budgeting packages.
  • Excellent command of both written and spoken English
  • Excellent command of both written and spoken Turkish language.
  • Experience in Bench-marking activities
  • Experience in Food and Beverage budget preparation, profit and loss statement analysis and forecasting
  • Experience in Food and Beverage capital expenditure preparation
  • Experience in the administration of Food and Beverage promotions
  • Excellent forward planning and decision making skills
  • Experience in performance Management
  • Experience in dealing with a multi-cultural environment and people oriented
  • Experience in developing teams and individuals
  • Experience in quality driven projects
  • Experience in change Management
  • Strong background on Food and Beverage cost control
  • Strong background on Food and Beverage technical knowledge
  • Excellent leadership skills
  • Excellent organisational skills
  • Good analytical skills
  • Ability to handle pressure in a fast paced environment
  • Excellent interpersonal skills
  • Excellent communication skills whether verbal, written or non-verbal
  • Excellent project Management
  • Approachable, open minded and fair
  • Flexible and with high energy level
  • Must be able to work independently
  • Must be able to allocate resources and trust others to take authority and responsibility
  • Good at analysing figures
  • Must possess macro-awareness and commercial awareness
  • Must be able to facilitate change in the working environment for continuous improvement
  • Must possess a high level of customer service orientation


Personal qualities:                                         

  • Excellent communication skills
  • Able to cope with pressure
  • Outgoing
  • Disciplined
  • Mature
  • Excellent organiser
  • Flexible
  • Excellent creativity
  • Possess high standards and professionalism
  • Lead teams to accomplish organisational goals

Duties and Supporting Responsibilities

Ensure smooth running of F&B operations and maintain standards within budget and F&B dining venues:



  • To supervise the function of all F&B employees, facilities and financial performance to ensure maximum departmental profit and cost efficiency and productivity is achieved.
  • To control and analyse, on an on-going basis, in order to optimise the following:
        • Quality levels of products and service
        • Guest Satisfaction
        • Quality Measurements (such as LQE, MO Pillars & MOQA)
        • Merchandising and Marketing
        • Financial Performance
        • Hygiene and cleanliness
  • To coordinate and supervise the preparation, presentation and service of food and beverage products to ensure the highest quality at all times.
  • To coordinate and supervise the preparation, presentation and service of food and beverage products to ensure the highest quality at all times.
  • To keep an up-to-date standard recipe file for F&B items to include:
        • Sales History
        • Sales Mix
        • Actual costs
        • Potential costs
        • Par stock
        • Production time
  • To ensure maintenance and programming of all F&B systems.
  • To ensure that all hardware is operational and updated.
  • To organize annual maintenance of the contingency systems that supports IT&T equipment and systems.
  • To participate in public relation activities or promotional activities designed at enhancing the image and profitability of the food and beverage department of the hotel.
  • To work with Sales and Public Relations to manage the roll out of the annual promotional schedule and to create additional programs or promotions to improve the profitability and image of the F&B operation.
  • To encourage usage of Social Media for F&B brand awareness, guest feedback and increased revenues and assess outcome.
  • To monitors and analyse the competitors operations in order to assess their activities and trends and to ensure that we keep getting better to keep us the best.


Human Resources/ Colleagues

  • To Assist F&B Director to conduct or to ensure bi-weekly Food & Beverage meetings relating to; but not limited to following:
    • Overall Food and Beverage financial results and profitability
    • Projected business
    • Operations results and problems
    • Changes in procedures
    • New management policies
    • Quality improvement/results
    • Sales improvement
    • Productivity improvement
    • Career development, succession planning, education
    • To attend all other meeting as required by the administrative calendar


  • To provide leadership and support for all colleagues who are reporting to the F&B service Manager
  • To establish and maintain effective employees relations.
  • To conduct such functions, as interviewing, hiring, employee orientation, appraisal, coaching, counselling and dismissal if necessary to ensure appropriate staffing and productivity. To consult with F&B Director and Director of Human Resources as appropriate in performing above duties.
  • To develop and implement formal training plans for F&B colleagues.
  • To conduct regular colleague appraisals and update information on PROFILE to ensure succession planning



  • To coordinate with the Purchasing Manager to determine the minimum and maximum food and beverage per stocks. To approve all wine purchases and other food and beverage items in accordance with hotel procedures.
  • To closely monitor on a daily, weekly, monthly basis the financial performance of all venues providing solution to improve problem areas and assisting in implementing corrective measures.
  • To participate in the preparation of the annual budget and marketing plan

Maintaining Standards

  • Ensure that daily SOP Training takes place in order to meet Mandarin Oriental standards
  • Support company's phil(ref. 50060)
Mandarin Oriental Hotel Group is an equal opportunity employer M/F/V/D