Position: Assistant Executive Housekeeper
Reports to: Executive Housekeeper
Job Type: Full Time (40-60hrs)
Typical Shifts: 7:00a-5:00p, 12:00p-10:00p (Vary based on business needs)
Schedule Requirements: Comply with attendance rules, work nights & weekends regularly
Job Description: Assist Executive Housekeeper in managing two properties overseeing 300+ rooms and public areas to ensure cleanliness
Ensure corrective action taken immediately for all guest complaints & requests
Responsible for key control, inventories, and ordering of supplies
Maintain lost & found
Provide floor support and guidance to housekeeping personnel
Uphold high level of guest interaction & satisfaction through leadership & visibility
Develop, implement, and maintain quality standards, including supervision and direction of staff.
Ensure all staff is properly trained by conducting regular training sessions, pre-shift and departmental meetings, communicating pertinent information to the staff.
Schedule and direct staff in their work assignments according to forecast and service standards.
Control payroll and equipment costs; ensure par levels are maintained by calculating inventory and ordering as well as retrieving supplies. Complete all billing procedures.
Review written communications to determine staffing levels and room assignments, as well as to communicate all information and changes to those who support the department.
Conduct monthly inventories of departmental equipment.
Perform any other job duties as assigned.
Must have at least one year of supervisory experience. Ideal candidate will have 2 years of managerial experience in a hotel housekeeping department.
Must have strong leadership skills.
Must have the ability to communicate in English. Ideal candidate will also be able to communicate in Spanish
Self-starting personality with an even disposition. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
Maintain a professional appearance and manner at all times, effectively dealing with customers with high levels of patience, tact and diplomacy.
Ability to stand & move through hotel rooms, continuously performing essential job functions.
Strong attention to detail, time management and computer skills.
Ann Arbor, MI
The Kensington on State
36000 - 43000 USD
Position Available: Immediately
Applicants who do not already have legal permission to work in the location of this job will not be considered.
Management Position: Yes
Hiring Contact: Dena McIntyre
Contact Title: Assistant General Manager
Phone: (734) 761-7800
Fax: (734) 761-1040
Address: 610 Hilton Blvd. , Ann Arbor, MI, 48108, US