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At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and in the Know.

Job Description

THE JEWEL OF CHICAGO'S MAGNIFICENT MILE InterContinental Chicago is a lot like the city itself; historic but hip, refined but relaxed, cultured but comfortable. A member of Michigan Avenue's architectural elite since 1929, our hotel is within easy reach of Chicago's incomparable museums, stores, theatres and restaurants. Navy Pier, Shedd Aquarium and Oak Street Beach are minutes away.

The InterContinental Hotel Group owns, operates and franchise more than 9,000 hotels, 120 million stays per year in nearly 100 countries. Our people lie at the heart of our business - and by bringing your expertise and passion to IHG; you will help us to achieve our goal of creating Great Hotels Guest Love.

The Career Opportunity: Assistant Director of Security


* Maintains quality control standards and forwarding of all reports and activity logs to Director of Security.

*Maintain the staffing and training of shift supervisors.

*Monitor the performance of supervisors, dispatch procedures, floor patrols, checklist inspections, etc.

*Assist the Director of Security in planning programs with a view toward reducing losses, and aid in formulating procedures for securing hotel/guest employee property.

*Assist the Director of Security in organizing the Security Department to accomplish the main task of providing safety and security for hotels guests and employees, thus staffing of personnel during the hours in the areas of greatest need.

* To assist the Director of Security in developing personnel that Is the best qualified to accomplish the aims of the department, thus constant evaluation of their assigned tasks, coaching, counseling and providing feedback is critical.

*During the absence of the director, direct the activities of security personnel during the visitation of dignitaries, important conventions and special investigations.

*Assist the Director of Security in maintaining a liaison with local, state and federal law enforcement agencies, insurance carriers, and other agencies whose good will is beneficial to the hotel.

*Assist the Director of Security in organizing and conducting CPR classes, insuring the entire security staff and appropriate employees outside the department maintain current CPR certifications.

*Develop and maintain an orderly filling system for all security related materials to include reports, logs, inspection checklists, detainments, arrests, etc., for prompt retrieval of information and trend projections.

*To become directly involved in investigations and monitor initial reports and follow-ups.

*To initiate training in emergency procedures, technical equipment, investigations and report writing as necessary for officers and supervisors.

*To direct the training of security personnel in regards to duties, rules and regulations, on a continuing basis. Also maintain complete files.

*To be able to fill in for supervisors when needed (vacations, sick days, etc.) and work the floors on a regular basis with officers and supervisors.

*Maintain weekly work schedules of supervisors, officers, vacation requests, sick days, personal days, etc.

*Ensure that the security staff maintains a degree of professionalism at all times consistently on all three(3) shifts.

*Directly supervise the training of all supervisors and officers to insure the thoroughness and complete understanding of all topics covered by administering periodic tests, drills, etc., and positively critiquing their performance.

*Maintain, along with security supervisors, management coverage on all three(3) shifts.

*Acts as departmental training coordinator.

*At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your resp...

Job Requirements


•College degree is preferred

•Must be fluent in English and have excellent written, reading and verbal skills.

•Ability to effectively deal with internal and external customers, come of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.

•Must have excellent organizational, interpersonal and administrative skills with excellent attention to detail.

•Must have the ability to meet deadlines, work under pressure and work independently is required.

•Strong leadership skills and the ability to motivate people are required.

What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

What Do You Get?

In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Do you see yourself as a Assistant Director of Security? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer M/F/D/V

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