Assistant Director of Housekeeping

Shangri-La hotel, Toronto

Location: CA - ON - Toronto

Job Details

Assist the Director of Housekeeping in directing and maintaining the Housekeeping Department in accordance with the policies, standards and guidelines established by Shangri-La Hotels & Resorts and the hotel. With high integrity, ensure a 5 diamond/5 star experience to guests and lead Colleagues in providing Shangri-La hospitality from a caring family.


Areas of Responsibility:

  • Labour management

  • Training implementation

  • Administration

  • Guest floor & guest corridor facility management

  • Quality improvement

People Management:

  • Labour Management

    • Prepare Duty Roster and Daily Assignment Sheet for Director of Housekeeping review in accordance with Labour Standard and business volume

    • Review and revise manning needs daily

    • Prepare and submit Colleague Action Forms for submission

    • Manage ADP ezLabour

    • Input Duty Roster in Heath Labour Management

    • Spearhead and assist with colleague activities to enhance team morale

  • Training

    • Assist in implementation of monthly training topics

    • Departmental colleague induction

    • Support Performance Development Review and colleague performance activities

Product Management:

  • Organize ordering of in-room florals

  • Monitor guest floor defects and co-ordinate repairs with Engineering and Front Office teams

  • Key driver of Quality Improvement Program (QIP)

  • Assist Director of Housekeeping in implementation of Perfect Room Program (PRP) and Preventative Maintenance Program

Task Specific Competencies:

  • Follow-up on training in relation to QIP and defect feedback

  • Driver of Monthly Training Plan with assistance of Lead Room Attendant Team

  • Oversee Lost & Found with assistance of Service Leader – Housekeeping

  • Assist in ongoing special project and deep cleaning tasks

  • Assist Director of Housekeeping in other tasks as and when required


The following is considered mandatory for this position:

  • Service Excellence – Lead by positive example to strive for service excellence.

  • Organized – High attention to detail with strong administrative skills.

  • Operational expertise – Demonstrate strong knowledge of Shangri-La service deliverables and Shangri-La Experience, SLTO service procedures, programs and policies.

  • Communication – 100% English language (verbal and written) proficiency.

  • Decision-making and problem solving – Respond promptly, exercising sound and reasonable judgment, ultimately ensuring successful problem resolution.

  • Strong leadership – Inspire associate commitment, loyalty and motivation though progressive supervisory practices that foster teamwork, safety, open communication, respect, sincerity, helpfulness, courtesy and humility.

  • Emotional maturity – Internally proud, outwardly gracious and humble.

  • Coach and mentor – Foster a climate of continuous learning, growth and improvement, with a strong commitment to the career development of others.

  • Ethical and professional conduct – Fulfill responsibilities with highest integrity.

  • Technology proficiency– Fully competent in all systems used within department, including Windows based programs, reservations system and PDA technology.


Shangri-La hotel, Toronto is compliant with its obligations under the , and will provide reasonable accommodation in the application and interview process for this position upon request.

  • Minimum 3-5 years previous work experience in a similar capacity within an international world-class hotel brand.

  • Previous Shangri-La Hotels and Resorts experience or comparable with a key competitor, preferred.

  • Degree or diploma in Hospitality Management.

  • Required to work nights, weekends, and/or holidays
Additional Details
Applicants who do not already have legal permission to work in Canada will not be considered.
Rooms - Housekeeping