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Assistant Director of Front Office Operations
Property Name
L'Auberge Del Mar
Job Title
Assistant Director of Front Office Operations
California-San Diego
Company Name
Del Mar
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Bonus Pay
Position Categories

Overlooking the Pacific Ocean in the town of Del Mar, L'Auberge Del Mar is the perfect place to enjoy all that Southern California has to offer. After a $26 million renovation introducing award-winning dining options and a cheerful and cozy spa, we're proud to say that the sea has never been this sweet.

Our most important priority is to make L'Auberge Del Mar a successful, enjoyable and progressive place to work. Our associates are our greatest assets and we pledge our best efforts to ensure that every associate is respected as an integral part of the L'Auberge team. Our commitment to excellence ensures a level of service that consistently anticipates and exceeds the expectations of our guests. Our associates take a pro-active approach to provide consistently high standards of personal and attentive service to our guests. L'Auberge embraces an entrepreneurial spirit and nurture an environment where our associates create better ways to do things. We offer a competitive compensation and benefit package, 401 (k) retirement plan with matching contributions, career development programs, exceptional training programs , amenity discounts, Destination Hotel and Resorts discounts, complimentary meals and parking, opportunities for promotion from within, holiday dinner parties, associate recognition programs, associate opinion surveys, paid vacations and holidays. If you want to be challenged, make a difference, and experience a sense of accomplishment, we invite you to learn more about our exciting employment opportunities.

Job Description

Job Overview


The Director of Front Office Operations is responsible for ensuring the operation of the Guest Services, Concierge, PBX and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.


· Motivate, coach, counsel and discipline all Front Office Staff.

· Develop employee morale and ensure training of Guest Services personnel.

· Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count.

· Participate in required Manager on Duty program as scheduled.

· Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.

· Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

· Resolve guest complaints, ensuring guest satisfaction.

· Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

Job Requirements

The position is the Assistant Director of Front Office Operations and reports to the Director of Front Office Operations.

The ideal candidate will have previous experience in a front office management role
Previous experience in a four diamond hotel or resort