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Assistant Director of Front Office
Westin Snowmass
US - CO - Snowmass Village
Assistant Director of Front Office
Westin Snowmass
 
Snowmass Village
CO
81615
8/11/17 9:00 AM
9/10/17
Hotel/Resort
Rooms - Front Office/Guest Services
No
 
Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.

*Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.

*Implement company and franchise programs.

*Prepare forecasts and reports and assist in the development of the Rooms Division budget.

*Monitor and maintain the front office systems and equipment to ensure their optimum performance.

*Track guest satisfaction surveys and maximize usage of the guest response tracking system.

*Provide training for entry level associates and supervisors.

*Develop and implement controls for expense management.

*Utilize labor management tools to schedule and control labor costs.

*Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.

*Communicate both verbally and in writing to provide clear direction to staff.

*Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.

*Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied.

*Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.

*Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.

*Maintain all front desk related equipment and a par stock of supplies.

*Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.

*Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.

*Comply with attendance rules and be available to work on a regular basis.

*Perform any other job related duties as assigned.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
See description above.
 
USD
https://recruiting.adp.com/srccsh/public/RTI.home?r=5000246896206&c=1098041&d=ExternalCareerSite&rb=???

HEI views our associates as our greatest resource, and we hire and develop the best. We have a culture of winning, we embrace change, thrive on challenge and always seek to surpass our personal bests. Defined by our unique business platform, our environment is fast-paced, expansive and ever-evolving, yet stable, consistent, enduring. It is a high-performance culture where innovation and entrepreneurial spirit are evident; initiative and results are rewarded.

Our people know they're in on the ground floor of a company with all the cornerstones of success in place: experienced leaders, steady investors, a strong track record and long - term career potential. And in turn, each of our associates thrive because HEI's distinctly advantaged infrastructure creates a supportive, educational culture as well as unlimited opportunities for personal and professional success on every level.

An engaging, high-energy environment, HEI presents a rare career opportunity: the chance to shape a powerful leader in the hospitality industry.



Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.

*Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.

*Implement company and franchise programs.

*Prepare forecasts and reports and assist in the development of the Rooms Division budget.

*Monitor and maintain the front office systems and equipment to ensure their optimum performance.

*Track guest satisfaction surveys and maximize usage of the guest response tracking system.

*Provide training for entry level associates and supervisors.

*Develop and implement controls for expense management.

*Utilize labor management tools to schedule and control labor costs.

*Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.

*Communicate both verbally and in writing to provide clear direction to staff.

*Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.

*Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied.

*Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.

*Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.

*Maintain all front desk related equipment and a par stock of supplies.

*Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.

*Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.

*Comply with attendance rules and be available to work on a regular basis.

*Perform any other job related duties as assigned.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled