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63062EFA87F0B7B6
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Property Name
Shoreham
Job Title
Assistant Director of Convention Services
Location
District of Columbia/Washington
Company Name
City
Washington
Management Position
Yes
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Administration

Job Description

Overview:

Shoreham Hotel

Shoreham

Nestled in the Woodley Park neighborhood of Washington, DC, the Omni Shoreham Hotel is a true urban oasis within the Capitol City. Associates pride themselves as being a part of a historic landmark serving as host to numerous presidents, dignitaries, political events and inaugural balls.

Associates can enjoy and be rewarded by several career development opportunities and the environment to grow one’s career into various areas of the hotel including leadership roles. The Omni Shoreham Hotel associates consistently rank their place of employment as one of the Best Places to Work by the Washington Business Journal and scored the hotel with the highest ever results on the Associate Engagement Survey in 2012.

Associates at the Omni Shoreham Hotel are proud of being a true part of an extended family and many have spent their entire careers within the hotel, some with over 4 decades of service! We celebrate these milestones and as well as many other successes on a monthly basis during our all associate rallies, “Hibiscus Huddles, “in honor of our company logo.

Job Description:

Assists Director of Convention Services with management of Convention Services Department by ensuring a consistent product to standards, while maximizing profitability and protecting the integrity of the guest experience. Ensures total guest satisfaction for all group-related functions and achieves budgeted catering Food & Beverage sales.

Responsibilities:

* Responsible for assisting the Director of Convention Services in directing, coordinating, training and supervising the Convention Services Managers as well as all other aspects of business personal within the department.
* Responsible for coordinating and supervising assigned group business after it is turned over by the sales department, throughout and through the closure of the event and subsequent financial aspects of the program, while maintaining profitable operations and high quality products and service levels.
* Market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
* Act as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business.
* Handles high profile and selected convention groups of value and importance to the hotel. Is the main contact for these accounts to coordinate final arrangements for convention/meetings. Advises hotel department heads of special requirements of groups coming into the hotel.
* Participates in planning, evaluating, organizing, and directing the activities of the Convention Services Managers, Event Concierge Team and Convention Service Department Administrative Staff.
* Works with Director of Convention Services to ensure that department personnel follow all policies, procedures and guidelines.
* Responsible for selected administrative duties that are necessary in the functioning of the department.
* Participates as directed in anticipating needs, forecasting results, analyzing and arranging work processes for personnel in the department.
* Participates in the necessary training, motivation, and leadership for all department personnel.
* Participates in the interview process for hiring all departmental personnel.
* Ensures that department personnel, as established by Omni Hotel, are following all procedures, policies, and guidelines.
* Establishes and maintains efficient office procedures to facilitate the smooth operation of the department.
* Assists in forecasting, meeting room income and meeting covers on an annual/quarterly/monthly basis.
* Recommends appropriate “in-house” and/or preferred vendors for group related services.
* Ensures that all file turnover requirements (from Sales to Convention Services) are fulfilled.
* Responsible for managing and tracking daily payroll costs.
* Attends and conducts Daily BEO Meeting.
* Attends and conducts Weekly Resume Meeting.
* Attends Weekly Food and Beverage Meeting.

Qualifications:

* Position requires a minimum of five years progressive experience in a hotel or related industry, with at least three of these years in conventions services in high volume environment. Large convention hotel experience preferred.
* College degree preferred.
* Candidate must have proven leadership skills and must be able to delegate, effectively train, develop and motivate staff
* Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.
* Must have proven selling, negotiating and presentation skills.
* Ability to communicate with guests and be able to direct/escort them to the various facilities and functions within the Hotel.
* Must be conversant with culinary techniques and food creativity. Knowledgeable in banquet set-ups and creativity in room decorations.
* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
* Ability to work cohesively with co-workers both within and outside of your department
* Ability to think clearly, quickly and make concise decisions
* Ability to work well under pressure, dealing with many guest requests/questions within a short period of time
* Highly developed customer service skills; possessing a friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail
* Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
* Developed computer proficiencies with ability to accurately input information into computer systems
* Delphi experience required.
* Certified Meeting Planner (Optional).
* The ability to stand/walk for extended periods of time. The ability to lift up to 40 lbs and push/pull/carry up to 50lbs.
* The ability to work a flexible schedule, including nights, weekends and holidays. 

Job Requirements

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law - Notice of Applicant Rights Under the Law

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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