Assistant Chef Concierge

Shangri-La Hotel Vancouver

Location: CA - BC - Vancouver

Job Details

Thank you for your interest in the Shangri-La Hotel, Vancouver, the first Shangri-La to open in a sequence of new and exciting properties in North America. Shangri-la Hotel Vancouver is a 119 room luxury boutique property, located in the heart of downtown Vancouver’s vibrant financial, retail and entertainment district.  In 2014, Shangri-La Vancouver was voted the #1 City Hotel by Travel and Leisure magazine.  Shangri-La Vancouver is also the recipient of AAA’s prestigious Five Diamond status, and is one of only five Canadian Hotels to hold the esteemed rating. 


Our success depends 100% on the quality of our people. That's why we are so demanding when we look for new employees, and why successful candidates find careers at Shangri-La so rewarding.
It takes a very special kind of person to work at Shangri-La - Someone with an attitude to deliver and a passion to delight.  Are you Shangri-La?


With creativity, personal commitment and an emotional sense of gracious hospitality, Concierge create and orchestrate guest experiences at Shangri-La Hotel Vancouver throughout their stay.With exceptional, personalized assistance, facilitate arrangements on behalf of the guest, maximizing the balance between Colleague, Guest and Owner satisfaction.


  • Demonstrates a high level of integrity, provide a 5 diamond/5 star experience to guests, through Shangri-La hospitality from caring people
  • Inspires a high level of creativity, resourcefulness, personal commitment to service excellence and an emotional sense of gracious hospitality
  • Assists with the management of Concierges, effectively coaches, trains, motivates, communicates, recognizes, schedules, provides performance feedback and conducts performance correction if required
  • Responsible for the Department during the absence of the Chef Concierge
  • Builds positive relationships and maintains expertise on and contacts with local venues, attractions, restaurants, tourism events and local counterparts
  • Interacts with guests to provide information, assists with personal events, arrangements, bookings, tickets and reservations
  • Displays positive & passionate  attitude towards accomplishment of Departmental goals and achievements
  • As a true service Ambassador, meets service expectations proactively, promptly, graciously and professionally, with genuine care and attention to detail
  • Maintains positive internal and external relationships with providers
  • Maintains a high level of productivity & cost efficiency within the department
  • Actively demonstrates teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility
  • Undertakes other ad hoc related responsibilities, as required


The following is considered mandatory for this position:

  • Service Excellence – Genuinely warm presence, friendly, sincere nature, drive for service excellence, internally proud, outwardly gracious and humble
  • Detail oriented – Exceptional care and attention to detail
  • Functional Knowledge – Familiarity with 5 star expectations concierge services
  • Operational Competence –Familiarity with/ability to learn and follow Shangri-La deliverables, SLV service standards, programs, policies and procedures
  • Communication – 100% English language (verbal and written) proficiency and other languages (Mandarin, Cantonese, Spanish) a definite asset
  • Problem solving –Adept at juggling multiple needs, calmly, respectfully, creatively and successfully resolve problems, as required
  • Technology proficiency– Fully competent in all systems used within department

Other requirements:

  • Minimum 2 years previous work experience in an international world-class hotel
  • Must be a full member of the international network of Les Clefs d’Or
  • Other languages (Cantonese, French, German, Japanese, Spanish, Mandarin) a definite asset
Additional Details
Applicants who do not already have legal permission to work in Canada will not be considered.
Concierge Desk