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Assistant Banquet Manager
Property Name:
Mandarin Oriental Hotel Boston
Date Posted:
11/8/16 3:45 PM
US - MA - Boston

A career with Mandarin Oriental Hotel Group opens up a wealth of exciting opportunities for you, both now and for your future development. Our vision is to be widely recognised as the best luxury hotel group in the world. The Group is renowned for creating a culture that provides a motivating and rewarding environment in which to thrive.

Position Details

The Group


Mandarin Oriental Hotel Group is the award winning owner and operator of some of the worlds' finest hotels. The Group operates luxury hotels in key leisure and business destinations. In total Mandarin Oriental employs 9,000 colleagues in three continents with 10 hotels in Asia, seven in North America and three in Europe.


The Hotel


Mandarin Oriental Boston will be the Flagship Property operated by the Mandarin Oriental Hotel Management USA.


Strategic Intent It is the mission and intent of this position that the Assistant Banquets Manager will provide assistance to the Director of Banquets to help in the overall day to day operation, and long term outlook of the catering facilities. The Assistant Banquets Manager will help create a pleasant environment and experience for guests.

Scope of Position The Assistant Banquets Manager will assist the Director of Banquets for the operational and financial responsibility for the overall Banquet operation. He/she assists in overseeing the overall organization, insuring the implementation and consistency of the company standards.

Organizational Structure The Assistant Banquets Manager reports directly to the Director of Banquets. Duties and Responsibilities 1. Major responsibilities: * Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences, Departmental Legendary Quality Experiences, Guiding Principles and D.E.L.I.G.H.T, on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement * Provide leadership and support for all Banquet colleagues. * Trains, evaluates and schedules Banquet colleagues in accordance with the standards of the company policies and guidelines. * Assist in developing and maintaining all training programs on a continual basis to insure a high degree of professionalism within the colleagues. * Schedule all colleagues to maintain the service standards of Mandarin Oriental while operating within budgeted labor cost guidelines. * Ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel. * Maintain daily housekeeping program to include storage and operational areas and colleague appearance. * Responsibility for shift supervisory duties on a regular basis, especially with VIP and "at cost" functions. * Coordinate and insure the needs of the Catering department with the managers of interrelated departments. * Prepare the payroll and gratuity reports as required. * Prepare banquet checks with all back-up for collection at the end of functions. * Attend regular catering meetings to obtain information of the upcoming contracted functions. * Organize and orchestrate any last minute changes or details to functions. * Constantly monitor the colleague's appearance, attitude, and degree of professionalism to insure their strict adherence to Mandarin Oriental's standards of quality service. * The ability to directly oversee the actual set-up and service of contracted functions by giving specific menu information to the servers, by coordinating the timing of the events with the Executive Chef / Banquet Chef and by assigning functions to the Assistants and Banquet Servers to insure the success of the function. * Conduct regularly departmental meetings and to provide a regular forum for improving departmental communication. * Take an active role in implementing safety procedures and following up within the department. * The ability to perform other tasks or projects as assigned by hotel management.


1. Reading, writing and oral proficiency willing to work a flexible schedule and holidays. * Be a self-motivator and motivator of others * Work in a safe, prudent and organized manner. * Have an in-depth knowledge of food and preparation * Have a in-depth knowledge of wine * Be able to relate to all levels of guests and management. * Have a minimum of 3 years experience in similar position, preferably in luxury environment * Have the ability to handle multiple tasks at one time. * Have excellent communication and organization skills * Be able to consistently delight and satisfy our guest * Have the ability to handle guest requests in a detailed manner * Must have excellent attention to details, and extensive service knowledge * Excellent motivational skills. * Excellent leader and trainer. * Strong interpersonal skills.


(ref. 49899)
Mandarin Oriental Hotel Group is an equal opportunity employer M/F/V/D