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AM Server
Property Name
The Essex Culinary Resort & Spa
Job Title
AM Server
Work Permit
Applicants who do not already have legal permission to work in this country will not be considered.
Position Categories
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At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.

Job Description

The Server is responsible for providing prompt, courteous service for the guest. Provide excellent service to guest by greeting them at their table, providing menu information, answering questions, and taking beverage and food orders. Engage guests in menu pairings in a way to upsell product. Ensure the best experience from beginning to end of service by being attentive to guest needs, welcoming and knowledgeable.
  • Communicate menu specials, items or beverages in a positive, accurate and timely manner
  • Take food and beverage orders in a professional and friendly manner
  • Record and accurately account for all products sold, served or dispensed, turning in all receipts accordingly
  • Develop a positive temporary communicating bond with the guest
  • Replenish secondary food and beverage products in appropriate quantities
  • Follow correct (per standards) service techniques, including method and style of service, setting, maintaining, and clearing table
  • Sell and up-sell food and beverage products in a "soft sell" “suggesting” manner
  • Assist and cooperate with and support fellow servers, employees and managers in the execution of service and maintenance of the restaurant as appropriate
  • Prepare, clean and maintain work station and area for each meal service per standards and according to procedures
  • Expedite service, without rushing customers, to maximize table turn
  • In the absence of a bartender, be able to make most of the bar beverages
  • Properly open and pour wine at tableside
  • Arrive at scheduled start time in appropriate uniform and ready for work
  • Collect and set up any necessary equipment to perform job (complete opening and closing side-work)
  • Resolve guest complaints, ensuring guest satisfaction
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
  • Monitor and maintain cleanliness, sanitation and organization of work area
  • Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in Room Service
  • Maintain complete knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list
  • Maintain complete knowledge of designated glassware and garnishes for drinks
  • Maintain complete knowledge of all menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices
  • Maintain complete knowledge of guest room layout, locations and room numbers/names.
  • Maintain complete knowledge and strictly abide by state liquor regulations, particularly those providing service to minors, intoxicated persons and drunk driving
  • Maintain knowledge and skilled use of P.O.S. and manual systems
  • Complete closing and cash-out reports

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
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