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42C621F4D72CD87A
AM Concierge Host
Property Name
Marriott San Diego Gaslamp Quarter
Job Title
AM Concierge Host
City
San Diego
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Concierge Desk

Stanford's Corporate Culture


Stanford Hotels Corporation is a mid-size, owner-operated company that specializes in the development and management of high quality, full service hotels using a variety of franchise brands. The corporate office is located in San Francisco; however, Stanford Hotels has 13 properties throughout the U.S. comprising three top global brands including Marriott, Starwood and Hilton.

Our goal is to be the "Best of the Brand." Since 1985, Stanford Hotels Corporation believes that high-quality properties, exceptional customer satisfaction, and engaged employees set Stanford Hotels apart from the rest.

Job Description


  • Greet guest entering the lounge immediately with a friendly and sincere welcome. Responds to inquiries with appropriate action and provides accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.
  • Be familiar with all current events and activities in San Diego and help educate fellow associates with the area i.e. social, cultural historical and physical attractions.
  • Responds to guest complaints, conducts research to develop the most effective solutions and negotiates results. Listen and assist in resolving problems remain calm and alert especially during emergency situations and heavy hotel activity.
  • Ensure that the high standards of cleanliness for the concierge lounge and lobby area are always kept.
  • During hours of service continuously keeping concierge lounge clean and stocked to include but not limited to: bussing and wiping down guest tables, washing and polishing dishes, restocking all food and beverage needs in a timely manner, calling the kitchen for additional food during service hours.
  • After breaking down the daily service thorough clean the concierge lounge to include: wiping down all tables, table bases, windowsills, sweeping the floors, and vacuuming the carpets.
  • Perform all duties assigned by the Front Office Manager
  • Maintain and control concierge equipment.

Job Requirements


Skills Behaviors

Required

Team Player: Works well as a member of a group

Enthusiastic: Shows intense and eager enjoyment and interest

:

Motivations

Preferred

Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

Self-Starter: Inspired to perform without outside help

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

:

Education

Preferred

High School or better.

Experience

Licenses & Certifications

Required

CA Food Handler