Altitude Server

Fairmont Nanjing

Location: CN - Nanjing

10/11/16 17:30
Employer
Job Details
Altitude Host / Hostess

As a Host/Hostess with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention provides a memorable first impression for guests of our restaurants and lounges, making them feel welcome and valued.

Hotel Overview: Situated on the south bank of the Yangtze River, Nanjing is a cultural and commercial metropolis and the hotel will be part of a new residential and commercial development in the ever-expanding city. The hotel will feature 359 spacious guestrooms and suites and guests will enjoy a variety of restaurants and bars as well as a 1,800 square meter Willow Stream Spa, pool and fitness facilities, as well as 1,300 square meters of function and meeting space.

Summary of Responsibilities:

Reporting to the Altitude Supervisor, responsibilities and essential job functions include but are not limited to the following:

* Consistently offer a professional, friendly greeting and engaging service

* Understand the Server’s tasks in the outlet

* Understand shift end reports in the outlet and the POS system

* Assist guests regarding food and beverage menu items in an informative and helpful way

* Have knowledge of all menu items, garnishes, contents and preparation methods

* Follow outlet policies, procedures and service standards

* Follow all safety and sanitation policies when handling food and beverage

* Other duties as assigned

Qualifications:

* Previous service experience an asset

* Previous Point of Sale System experience an asset

* Excellent communication and organizational skills

* Strong interpersonal and problem solving abilities

* Highly responsible & reliable

* Ability to work well under pressure in a fast paced environment

* Ability to work cohesively as part of a team

* Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

* Constant standing and walking throughout shift

* Occasional lifting and carrying up to 20 lbs

* Occasional kneeling, pushing, pulling

* Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be legally eligible to work in China.