All Day Dining Restaurant - Supervisor

Swissôtel Grand Shanghai

Location: CN - Shanghai

11/11/16 17:30
Employer
Job Details
“a passion for perfection”

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

Swissôtel Grand Shanghai, award winning “Leading Business Hotel” offers 467 contemporary designed rooms. 4 restaurants and bars, a health club and spa, comprehensive conference and banquet facilities cater to all events and occasions.

All Day Dining Restaurant - Supervisor

Position Objective: for you to bring your previous
experience to our All Dining Restaurant to ensure a high quality, consistent
and personalized experience for all our guests and patrons thereby contributing
to and supporting the reputation of our hotel.

Summary of Responsibilities:

1. Greet each guest promptly, courteously, graciously with eye contact, a
smile and good posture. Answer telephones according to Swissotel standards and
take guest reservations or provide information regarding the restaurant.

2. Anticipate the needs of guests, respond accordingly to guest inquiries or
problems, and recognize regular guests by name and utilize the guest’s name
consistently.

3. Train and coach, employees in the restaurant to ensure that established
standards are met; daily activities and planning for outlet operation.

4. To be visible in the operation, provide recognition, promote good public
relations, and handle special requests for guests, clients, and group contacts.

5. Describe and ensure quality of all food items, ingredients, and
preparation methods, as well as provide knowledge of wine and spirits in an
elegantly appointed environment dedicated to an attentive and distinctive
experience for breakfast, lunch, or dinner.

6. To work closely with the Assistant managers, Restaurant managers, Sous
chefs to ensure effective coordination and cooperation between departments.

Qualifications:

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

* Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture. Answer telephones according to Swissotel standards and take guest reservations or provide information regarding the restaurant.

* Anticipate the needs of guests, respond accordingly to guest inquiries or problems, and recognize regular guests by name and utilize the guest’s name consistently.

* Train and coach, employees in the restaurant to ensure that established standards are met; daily activities and planning for outlet operation.

* To be visible in the operation, provide recognition, promote good public relations, and handle special requests for guests, clients, and group contacts.

* Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast, lunch, or dinner.

* To work closely with the Assistant managers, Restaurant managers, Sous chefs to ensure effective coordination and cooperation between departments.

* Attend regular operational meetings and participate in all required meetings.

* Control expenses through effective inventory and anticipate, in advance of all materials and supplies assuring their availability.

Physical aspects of the position include but are not limited to the following:
• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Swissôtel Hotels & Resorts

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

If you are interested in embarking on a challenging career with us, we invite you to submit your application online.

Swissôtel is an Equal Opportunity Employer.

Job Level
: Management / Supervisory

Schedule
: Full-time

Shift
: Day Job

Closing Date
: 12.Dec.2016, 8:59:00 PM

Job Number:
SSH00062