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Administrative Assistant

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Property Name:
Fairfield Inn New York ManhattanFinancial District
Job Title: 
Administrative Assistant
New York-New York City
Company Name: 
New York
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
Bonus Pay: 

Welcome to Crescent Hotels & Resorts, a premier hotel management and ownership group. Crescent seeks energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.

Strong core values related to customer service and associate satisfaction account for the continued success of our company. We are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. We are pleased that you have chosen to learn more about our growing organization and are confident that Crescent will provide you with a very rewarding career.

JOB OVERVIEW Performing support duties to the General Manager and acting as a liaison between Crescent and department heads to ensure a smooth operation of the Hotel.

REPORTS TOGeneral Manager


1.Maintains all files, correspondence and records in the department. Typing and filing.

2.Assists General Manager in all aspects of the Executive OfficeHRAP ClerkAR Clerk

3.Coordinates meeting set-ups and performs minute taking, transcribing and distribution of the following (Executive Committee, Staff Meeting, and Miscellaneous Meetings).

4.Performs special requests of the General Manager such as travel arrangements (flight and room).

5.Performs telephone duties which require answering telephones, messages, forwarding calls to appropriate person, assisting caller in resolving questions.

6.Coordinates and delegates distribution of incoming and outgoing correspondence.

7.Assists in organizing trace system to ensure all correspondence memos reports are completed, distributed properly and on appropriate time schedule.

8.Coordinates daily payroll for Executive Office.

9.Handles individual reservations for VIP clients. Ensure that all
arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.

10.Comply with attendance rules and be available to work on a regular basis.

11.Perform any other job related duties as assigned.

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to pitch-in and help co- workers with their job duties and be a team player. Strong organizational skills with attention to detail. Ability to compile facts and figures. Ability to operate personal computer and calculator. Telephone etiquette skills needed.


Customer Satisfaction
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills andor improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety Security
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associates supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise each associate remains, at all times, an at will associate.

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Hotel Management Companies: Crescent Hotels & Resorts A Premier Hotel Management Company