Accounts Receivable Clerk
The Summit, a Dolce Hotel
Location: US - OH - Cincinnati
As the world’s largest hotel company, and a leading player in the global
hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in
70 countries—all supported by more than 7,000 associates on six continents. And
we know our success is attributable to our associates, a bright, talented and
diverse group of individuals who embrace our signature Count On Me! service
culture and have a passion for excellence. To learn more visit us at http://www.wyndhamworldwide.com.
Located less than ten miles from
downtown Cincinnati, The Summit is set to usher in a new era of style and
sophistication in the Queen City. The anchor of $124 million mixed-use
development on the campus of MedPace, the 239-room hotel will delight guests
with a contemporary, Cincinnati-centric art collection; modern Fitness Center
with yoga studio; and well-stocked library. Chefs and mixologists will oversee
an innovative program highlighted by fresh, seasonal ingredients with a
culinary nod to the region’s German heritage.
Wyndham Hotel Group is searching for an Accounts Receivable Clerk to work at to work at our new property opening in April, The Summit
Hotel, in Cincinnati, OH. This position is responsible for billing and
collecting all revenue owed to the hotel in an accurate, timely manner in
accordance with accounting policies and procedures.
Responsibilities will include but not be limited to:
- Assist the sales effort in establishing
customer credit in accordance with Wyndham’s ’s policies and procedures,
to include but not limited to the application process, reference checks,
credit limits, direct bill listing, deposit requirements and other credit
- Provide customers with accurate and timely
invoices, statements and schedules.
- Respond effectively to customer inquiries in
a timely fashion. Communicate all
issues and/or disputes to operating departments and supervisor.
- Maintain an efficient collection process to
include an organized filing and tracing system, issue demand letters,
monitor returned checks and chargebacks, perform collection calls and
prepare bad debt write-offs.
- Ensure proper internal control by monitoring
the guest ledger, advance deposit ledger and any other related subsidiary
- Implement credit training in operating
department to include proper credit card, cash and check acceptance,
limits and approval for direct bill listing.
- Monitor and prepare financial reports in
accordance with Wyndham’s requirements meeting various due dates; i.e.,
month end aging reports, weekly aging transmission to the Corporate
- Attend and contribute to periodic meetings
(pre-convention, credit, etc.) to maintain favorable working relationships
between employees to improve morale, productivity and efficiency.
- Keep supervisor informed of any unusual
events and/or deviations of policies or procedures.
- Ensure overall guest satisfaction.
- Maximize productivity, identify problem
areas, and assist in finding and implementing solutions.
a warm and friendly demeanor at all times.
be able to effectively communicate both verbally and written, with all level of
employees and guests in an attentive, friendly, courteous and service oriented
be effective at listening to, understanding, and clarifying concerns raised by
employees and guests.
be able to multitask and prioritize departmental functions to meet deadlines.
all encounters with guests and employees in an attentive, friendly, courteous
and service-oriented manner.
all hotel required meetings and trainings.
regular attendance in compliance with Wyndham Hotel Group Standards, as
required by scheduling, which will vary according to the needs of the hotel.
high standards of personal appearance and grooming, which includes wearing the
proper uniform and nametag.
with Wyndham Hotel Group Standards and regulations to encourage safe and efficient
efforts towards productivity, identify problem areas and assist in implementing
be effective in handling problems, including anticipating, preventing,
identifying and solving problems as necessary.
be able to understand and apply complex information, data, etc. from various