a warm and friendly demeanor at all times.
be able to effectively communicate both verbally and written, with all level of
employees and guests in an attentive, friendly, courteous and service oriented
be effective at listening to, understanding, and clarifying concerns raised by
employees and guests.
be able to multitask and prioritize departmental functions to meet deadlines.
all encounters with guests and employees in an attentive, friendly, courteous
and service-oriented manner.
all hotel required meetings and trainings.
regular attendance in compliance with Wyndham Standards, as required by
scheduling, which will vary according to the needs of the hotel.
high standards of personal appearance and grooming, which includes wearing the
proper uniform and nametag.
with Wyndham Hotel Group Standards and regulations to encourage safe and
efficient hotel operations.
efforts towards productivity, identify problem areas and assist in implementing
be effective in handling problems, including anticipating, preventing,
identifying and solving problems as necessary.
be able to understand and apply complex information, data, etc. from various
sources to meet appropriate objectives.
be able to cross-train in other hotel related areas.
be able to maintain confidentiality of information.
be able to show initiative, including anticipating guest or operational needs.
other duties as requested by management.
· Utilize and maintain the time and attendance
system and process daily, weekly, bi-weekly, semi-monthly, and monthly pa