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19E1C30B30705326
Logo
Property Name
DoubleTree by Hilton Hotel New Orleans Airport
Job Title
2nd Shift Guest Service Agent
Location
Louisiana-New Orleans
City
Kenner
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Address
2150 Veteran's Blvd.
Kenner, LA, US
Industry
Hotel/Resort
Position Categories
Front Desk

Corporate Overview

The Procaccianti Group (TPG) currently owns and/or operates 64 hotels in 24 states and employs approximately 8,000+ people from coast to coast with 120 professionals based at the corporate headquarters in Rhode Island.

TPG is seeking energetic, service-oriented individuals to participate in the strong growth that we are experiencing. With 50 years of real estate and hospitality management, our available positions are as diverse as our business ventures. TPG offers a wide variety of managerial and entry level positions with a competitive/attractive salary, 401k & benefits.

Job Description

Job overview

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.


  • The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations.

  • Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.

  • Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.

  • Reports any deviations from policies, procedures, brand standards and regulations to management.

  • Complies with all guest service basics such as uniforms, name tags and proper guest greeting.

  • Knowledgeable on hotel facilities and services to assist guests as appropriate.

  • Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

  • Impresses guests with quality and timely service in a pleasant and friendly manner.

Requirements

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.

Education and Experience:



  • High school education or equivalent experience.


  • Guest service, basic accounting, and familiarity with hospitality industry practices preferred.

Skills and Abilities:


  • Ability to understand and provide friendly guest service.

  • Ability to correctly process check-ins and check-outs, answers questions, and resolves guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations.

  • Ability to processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.

  • Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters.

  • Ability to follow an appropriate course of action based on policies and procedures.

  • Ability to operate a computer, calculator, phone and other office equipment.

  • Attention to details with good organizational and efficient time management skills.

  • Consistent professional attitude and behavior with effective listening and communication skills.

  • Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient.

  • Ability to satisfy the legal requirements for employment within the jurisdiction.

  • OnQ experience prferred



 

Job Requirements

Requirements