Determine work procedures, prepares work schedules, and expedites workflow of subordinates; assign duties and
examines work for preciseness, neatness, and conformance to policies and procedures; study and standardize
procedures to improve efficiency of subordinates.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel
Adjust errors and responds to concerns.
Keep records of room availability, rates, etc.
Make, confirm and cancel reservations, usually over telephone, fax or
other reservation system.
On a daily basis, complete travel agent commissions, complete Priority Club updates, block rooms for V.I.P.'s and
sets the house (balances and assigns rooms).
Track and bill no-show guests.
Understand and enforce hotel and company credit policies.
Utilize yield management polices to maximize revenue and occupancy and
work closely with sales department to implement strategies to maximize room revenue.
Other duties as assigned.
Ability to use personal judgment and specialized knowledge to give people information.
Communicate well with many different kinds of people.
Ability to change easily and frequently from one activity to another - such as from typing, to searching in a
directory, to using a telephone.
Education: HS Diploma or equivalent
Experience: 2 years experience in reservations, one year experience in front desk operations, and one year
experience in direct sales or retail trade; OR, an equivalent combination of education and experience.
Crowne Plaza Detroit - Downtown Riverfront
16 - 18 USD
Position Available: Immediately
Applicants who do not already have legal permission to work in the location of this job will not be considered.
Other: Healthcare, Dental, Vision, 401(k) STD, Life Insurance
Management Position: No