FLIK Hospitality

Location: US - CA - San Francisco

Nov 9, 2016
Job Details

A Fresh Approach to Great Results. 

At FLIK, our operating philosophy is centered on three essential factors: great food, great service and great people. 

You will serve as the Airport Lounge General Manager overseeing a high end customer experience through collaborative partnerships, professional hospitality and a premium dining atmosphere. Responsible for an efficient food service operation under the direction of the National Director.

The airport lounge is a seven-day operation; some weekends and holidays will be included in your work schedule.

Purpose of Job:

 Customer & Client Relationships 

* Acts as a brand advocate, ensuring best in class guest satisfaction, high guest feedback metrics, and a collaborative partnership with the client.

* Meets with the client on an agreed frequency and ensures that client expectations and objectives are achieved.

* Keeps client informed about activities, progress, results and achievements, agreeing any action in writing and within agreed timescales.

* Provides analyses of the operation to the National Director.

 Managing People

* To ensure that all employees are focused on a superior guest experience by providing daily feedback on performance, skills training, relevant operational communications, opportunities to problem solve, make changes and contribute to the overall success of the operation.

* Ensure legal compliance for all employees.

 Managing Operations:    

* To operate, monitor and control the Company’s business within the lounge, according to the Lounge Specification Document.

* Ensuring the highest standards of food and service within the lounge.      

Managing Finance

* To achieve the budget and continuous process improvements by identifying innovative methods in which the business can be scaled.                            

Managing Information

* To exchange and store information that can improve the business at all levels within the organization. 

* Ensuring that all files and records are accurately sorted.


Duties & Responsibilities:

Managing Operations      

Maintaining & Improving Standards of Service               

* Ensure that at all times the lounges are managed to client and company satisfaction.

* Promote best possible working environment, practices and high standards of service.

* Monitors food standards, advising and implementing appropriate action when needed.

* Has a thorough knowledge of the terminal’s emergency procedures and is prepared to carry out designated tasks in the event of a fire or other emergency.           

Managing Finance           

* Responsible for maintaining local budgets to client and company satisfaction.

* Make recommendations to National Director about level of expenditure and investment.

* Present proposals for cost savings.

* Monitor financial accounts monthly and pass for payment.

* Evaluate results and produce accurate and informative variance reports, highlighting achievements and shortfalls.            

Building Effective Working Relationships

Open Communication             
* Ensure that all employees are recruited, paid and disciplined in accordance with Company Procedures.

* Anticipates establishment and area requirements, conducting manpower and succession planning with District Manager.

* Invest time with Lounge Assistant Managers and staff encouraging open communication through the contribution of ideas and views.

* Provide assistance, coaching, guidance, counseling, where appropriate, seeking National Director’s advice and support where in-depth counseling is more appropriate.

* Work closely with the National Director informing him of any operational issues in the Lounges.               

Training & Development

Ensuring Learning and Performance          

* Identifies skill gaps and strengths of the area team and individuals.

* Prepares, monitors and updates training briefs weekly.

* Committed to employee skill mastery and high performance results.

* Assists in providing solutions, mentoring and coaching as appropriate.

* Liaises with Experience Director in coordinating training and development needs.

* Provides training records to be evaluated by Experience Director.         

Team Meetings

Conversation and Leadership Development             

* Encourages open exchange of innovative ideas, risk assessments, solution based conversations and a thorough debrief of wins and losses for overall process improvement and stellar team performance results.

* Delegates special projects and stretch assignments.

* Conducts insightful discussions with District Manager on supplier issues, including new suppliers with new products.

* Communicates relevant information and area business plans.

* Prepares and conducts effective meetings of Lounge Supervisor.

* Maintains accurate minutes.             

Plan Activities & Work Methods

Managing Time Effectively  

* Sets clear objectives.

* Shares the vision to engage others.

* Delegates duties to increase capacity and build organizational strength.

* Prioritizes projects and activities. Manages time effectively.

* Evaluates performance and work methods.

* Completes all other job duties assigned.

* Practices work/life balance.


* College degree preferred.

* Two to four years hotel or restaurant management experience is required.

* Must be able to pass background check required by airline.

* Flexibility with schedule -- hours will include evenings and weekends.

* Comprehensive food and wine knowledge. Applicant should be well versed on food and wine pairings.

* Requires operations management experience with purchasing knowledge.

* Excellent communication and computer skills are needed, including knowledge of MS Office products.

* ServSafe Certified preferred.

* Must be able to compete all required health and safety certifications.


Apply to Flik today!

Flik is a member of Compass Group USA

Click here to Learn More about the Compass Story


Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.
Food Service
F&B - Food & Beverage