Sodexo is seeking aPatient Services ManageratPresence Covenant Medical Center in Urbana,IL. As the Patient Services Manager, you will oversee the day to day operations for the At Your Request Room Service patient tray line. Presence Covenant Medical Center, part of the Presence Health System, is a 210 bed acute care facility with both an inpatient behavioral health and an inpatient rehabilitation unit. Your success will be measured by your ability to effectively manage an AYR Room Service patient tray line. The ideal candidate understands the importance of patient satisfaction, is able to evaluate and recommend improvements and quality assurance programs targeted to help improve patient satisfaction. Responsibilities include: participation in and directing the patient meal operation, daily meal rounding and interaction with the patients, their families, and nursing staff; ensuring proper meal assembly, procedures and training. The selected candidate will supervise front-line employees, work collaboratively with other members of the management team and will work a flexible schedule including some weekends.
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Provides direction, guidance, and supervision/direction of patient hospitality employees at patient care units. Manages initiatives for job redesign and process improvement, including interdepartmental improvements with nursing staff.