Sodexois hiring for aMulti eXPress Operations Manager 2atYale New Haven Hospital. Yale New Haven Hospitalis a 1,541 bed acute care facility located inNew Haven, CT. TheService Response Centermanages more than 1,000 calls per day for all non-clinical services. This is a strategic account with high-level visibility to the Client and C-Suite at both the York Street and Saint Raphael campuses.
We are looking for an individual with exceptional client and customer relations skills, previous experience building and maintaining computer databases and a proven track record of high level employee engagement and leadership acumen. In this role you will be responsible for the following (including but not limited to) call center for the Engineering, Material Services and Environmental Services Departments. This position reports directly to a General Manager on - site. The Service Responseis expanding throughoutYale New Haven Health Systemand the ideal candidate will posses a strong desire for management growth and visibility!Position Summary
Number two position at an account/unit providing two or more core services (Core Services of: Transport, Concierge or Service Response Center (SRC). Assumes GM's responsibilities and authority in his/her absence. Supervises managers in multiple service areas. Maintains customer satisfaction and good public relations.