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Maitre'D - Banquets

IT - Rome
Date Posted:
23/11/16 10:30
Company Name:
Waldorf Astoria™ Hotels & Resorts
Greets and escorts guests to tables at banquet events. Monitors banquet event, staff and service for efficient and courteous operation. Assists in overseeing banquet event and participates in operation for cleanliness, safety and guest satisfaction.
What will I be doing?

- I will be in charge of ensuring Waldorf Astoria top-quality service standards are delivered, as expected at the Rome Cavalieri;

- I will have to represent at my best the position of a 1st Maitre of Banquets: excellent appearance, excellent attitude, excellent uniform;

- I will have to be able to ensure there is good communication amongst the different services in the F&B Dept, and amongst relevant Team Members;

- I will be in charge of ensuring top-level professionalism from subordinate TMs, who are called to respect the hygiene and food standards in the hotel, provide customers with entertainment, and make use of all available tools and equipment to offer an excellent service to their Guests;

- I will take part in the recruitment process of employees in my Dept, in cooperation with the Human Resources Department and the F&B Manager;

- I will coordinate with the Executive Chef, the Chief Stewarding and the Executive Housekeeper on the occasion of seminars, conferences and special events in the hotel;

- I will provide my subordinate TMs with updated training material, in cooperation with the Training Manager;

- I will support my Department in all financial issues;

- I will give a final assessment of my whole team.


We are looking for a kind, smiling person with a proactive attitude towards the Guests in the hotel. She/he has to have some special accuracy in the general organisation and for communication. She/he has to have very good stress-management skills, flexibility and adaptability.

The candidate is required to have a good knowledge of both Italian and English.

Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.
What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Categories
Banquet Services
Waldorf Astoria Rome Cavalieri
Entry Level Position