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Kitchen Assistant Manager - Hilton East Midlands Airport - Live in Available

GB - Derby
Date Posted:
19/11/16 22:30
Company Name:
Hilton Hotels and Resorts
Job Purpose:
Supports Kitchen Manager in providing the kitchen team with the leadership required to execute completion of high quality outlet and event dishes.

Generally receives direction from:
Kitchen Manager - Food and Beverage Manager - General / Hotel Manager

Generally provides direction to:
Line Chefs, Kitchen Stewards

Key Performance Indicators:
Financial Performance Goals, Guest Experience Feedback, Team Engagement / Experience, Food Safety Scores

Behaviours and competencies which need to be demonstrated:
Customer Focus
Living the Values
Results Focus

The individual must possess the following knowledge, skills, abilities and behaviours and be able to perform the essential functions of the job, with or without reasonable accommodation.


The ability to envision possibilities, contribute to high performing teams, and inspire passion. The willingness to take calculated risks, assume responsibility, and enhance quality and service. Demonstrated through:

* Acting as a role model for the team and leading by example at all times
* Effectively articulating both the hotel and F&B -purpose, vision, strategy, operating system, objectives and results
* Taking ownership and accountability for your actions / behaviors and those of your team
* Ensuring that each Kitchen team member understands the purpose of their role and is equipped with the training and tools required.
* Providing regular feedback on performance to both individuals and teams and seeking feedback regularly.
* Creating a positive environment for the team to work in.
* Overcoming barriers that limit business performance and the implementation of change.

Customer Focus

The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation. Demonstrated through:

* Support design and delivery of food service and product propositions- created /modified for specific markets and customer groups. Consistently execute both process and outcomes to the set standard /specification.
* Anticipating the needs of the guest and taking experience enhancement action before arrival.
* Being aware of the cultural, social differences and special dietary requirements across end user groups -planning and executing accordingly and building team awareness
* Responding to feedback from customers and service team members
* Ensuring that your teams always deliver what was promised in the menu /dish description, marketing material /promotion and that the specified standard is consistently met.
* Dealing effectively with underlying issues that impact the experience and loyalty of guests.
* Encouraging feedback at all times to inform product development and team learning
* Recognising and rewarding excellence in customer service
* Clear commitment to brand environmental programs designed to minimize waste of department resources and utilities.

Living the Values
The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide. Demonstrated through:

* Having a confident approach to your work
* Demonstrating passion and pride in your everyday work
* Actively using training products provided
* Being a team player in everything you do
* Being the owner of your actions and decisions
* Being open and honest at all times
* Proactively leading the team and communicating priorities to the team
* Communicating openly with team members, supervisors, managers in all departments

The ability to work inter-dependently with others, within or across groups, functions, brands, and geographies to improve effectiveness. The willingness to put the interests of the enterprise above your own and seek win-win solutions. Demonstrated through:

* Actively working to build strong and effective working relationships with colleagues, customers and suppliers
* Taking on additional personal 'work' for the benefit of a wider group.
* Demonstrating active listening skills and a willingness to understand and respect the perspective of others.
* Seeking out opportunities where personal 'strength' attributes may positively impact others
* Focusing on the cause, rather than the symptom of problems and always maintaining the challenge within its relevant context.
* Actively looking for opportunities to work with others outside your sphere of influence.


The ability to process information effectively. The willingness to use facts and data to make sound decisions, and to learn from experience. Demonstrated through:

* An understanding of what is important and then investing time and energy on the issue
* An understanding of when an issue requires escalation or external intervention.
* An approach that never compromises guest or team member safety / security.
* An awareness of the impact our actions / behaviors will have on others
* Maintaining an open non-judgmental approach to individuals/situations when facts and circumstances are unclear

Results Focus

The ability to deliver results and solutions and keep the focus on driving customer value. The willingness to assume personal ownership and accountability. Demonstrated through:

* Prioritising time and energy into areas that add value to the customer experience or profitability of the business (or both)
* The building of strong relationships with specialist support, team members and customers to optimise performance.
* High levels of team engagement and awareness of purpose, goals and business objectives.
* The implementation of own and others' initiatives to drive both organisational and personal effectiveness in a sustainable manner.
* The effective delivery of learning experiences and deployment of incentives to support workforce effectiveness.
* A commitment to learn from business and personal performance reviews - to keep learning and looking for improvement.
* High quality records maintenance of all Health and Safety related data.


In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the General / Hotel Manager based upon the particular requirements of the company.

* Provide training to other hotel team members on kitchen management procedures, standards and principles, as needed.

* Ensure that all food and beverage management related systems are maintained, including Watson LMS, Micros, Birch Street etc

* Participate in system development projects and quality enhancement pilots.

* Participate in Regional Specialist Team meetings, conference calls and initiatives.

* Participate in Brand Culture programs, Health and Safety Committee, Duty Management Program.

The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation.

Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.
  • College certification or experience equivalent.
  • Significant kitchen management experience in a leadership role.
  • Certificated learning in delivering training, coaching and performance management techniques
  • Leadership and Change Management certification.
  • Intermediate Food Hygiene Certification and Health and Safety for Managers Certification.What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Job Categories
Hilton East Midlands Airport Hotel
Entry Level Position